Bug Reports

Hi,When using BETA 3.4 (Build 91) on Windows 10 I'm getting the error Error code: (utils.js.19) when setting the reset pose. I'm able to refresh the scene and keep working and sometimes the reset pose works without the error. CH is on a local drive and the puppet I'm using I use quite often. I was getting some other error messages but figured out those were related to some virus scanning software I recently loaded on my computer.

Can't export (edit original) to photoshop. Can't open puppet files in PS

there is a big bug for Descending Stairs Animations! please Fix iti think its because of foot IK(Mixamo.com)

If the Dynamic link gets corrupted it makes you relink every scene when After Effects opens. But there's a big problem - the order of the scenes is NOT the order they appear in After effects, so you have no way of knowing which order to relink them in. This should be fixed. Please tell the user which scene After Effects is looking for in the Character Animator file when the Dynamic Link window is up.

Switching audio hardware from inline speakers to bluetooth headset causes CH to freeze and crash when recording and during playback even though the audio hardware setting preference is updated.

every time i try to export with media encoder.i recive a note on the screen saying please install media encoder

Latency issues. I have 65 gb of RAM and 2 CPU's - Shouldn't have Latency Issues

レイヤーピッカーを『カメラ入力』にチェックを入れ、パペットトラックビヘイビアのアイコンを押してソースパペットに反映させました。しかし、書き出したパペットを読み込むとその設定が無効になってしまいます。再設定をしなければならないので不便です。『視線』ビヘイビアも同様です。改善してほしいです。

Fix it..please. I'm so glad I finally use Premiere Pro. CH will driver you insane. Why are the options always changing. Like today....when I click on a puppet I normally get the option to edit the clothes, background etc. Today once I click on it it goes right into a scene as is.

Get off your ***** and make AME work for once. Jobs was right- you guys are LAZY! We're sick of it. Get your act together already.

Great app, but as soon as I record the frame rate drops, resulting in a pretty jerky animation, which is particularly noticeable on draggers. I'm using a 12 core 2019 Mac Pro with an SSD Raid, 96GB RAM and a W5700X GPU, so it's unlikely to be the machine not being powerful enough, more likely it's not utilising it fully. Otherwise, maybe this could be solved with a feature that creates smooth tweening between the frames?

Used to work fine, now all of the sudden this is SO BUGGY... just watch the QT mov clips. Things flickering, eyeballs disappear then come back...so much weird things happening.And I uninstalled and reinstalled thinking that was the problem... but guess NOT... please help.

Importing a CA scene into Premiere via Dynamic Link will result in the scene looking red when dropped into a sequence. The scene/puppet look fine when loaded into the Source monitor but in the timeline/program monitor they are bright red (see screenshot). This bug can be avoided by turning off GPU acceleration in Project Settings are running with software only, (which is not ideal). Please fix!

When using an external USB webcam capture tool (such as Mokose USB3.0 HDMI/SDI Video Capture Card or Magewell USB Capture HDMI), the camera video appears in a 4:3 aspect ratio (instead of proper 16x9) and is squished (see photo). I'm using a MacBook Pro (Retina, 15-inch, Late 2013) with Catalina 10.15.4 and Character Animator 3.2. Note that the default MBP webcam does show up as a 4:3 cropped image (it is a 16x9 webcam), but the image is not squished and appears normal. Also, when opening the Characterizer tool and using the USB webcam capture tools, the video camera appears momentarily in a proper 16x9 window for a split second, and then squishes back to the 4:3 aspect ratio. See here for more details: https://community.adobe.com/t5/character-animator/camera-aspect-ratio-wrong-it-s-squished-4-3-instead-of-16-9/m-p/11132114?page=1#M13219

The information available on how to do this is, at best, incomplete and at worst, wrong.Referring to the page here: https://helpx.adobe.com/uk/adobe-character-animator/using/export.html#LipSyncTakeexportforAfterEffectsStep #2 says to create a comp with the visemes "matching the order of visemes in Character Animator’s Visemes context menu" and gives an example of the order being Neutral, Aa, D "and so on".The problem is that in Character Animator (current version 2.11) the viseme order in the context menu is different. See screenshot. Just to complicate things, the layer order of the visemes in the default head PSD is different again. So… which is the correct order? For the record, following the order shown in the contextual menu does *not* produce the correct results. The actual process of pasting in the keyframe data works fine, it's just that the visemes being displayed in After Effects don't match the ones being displayed in the original Character Animator capture, and short of end

Whenever I update audio file in CA for lip sync, it works fine but AE won't see the new changes, still plays to previous file that was imported into AE. Very annoying.

Since I need to use many features in Premiere Pro and After Effects to finish a project with Ch, I am finding dynamic linking a good idea/concept to do professional work but it always ends up making things unworkable. Right now I have a project I spent 3 weeks on, and I can't even open it in Premiere Pro, all the Ch scenes are 'pending' and I have done everything recommended on the Internet but cannot open the project in either Premiere Pro or After Effects (all the apps are updated). If Adobe cannot fix dynamic linking then please consider adding more features to Ch like simple editing functions (like cutting/razor blade, trimming, etc.), so I do not need to add a new instance of a character everytime it interacts with another character in the same scene. Also pls add ways to move the puppets in the scene with the cursor instead of fiddling with the position numbers. Also, pls add simple effects like blurring and color controls if dynamic linking cannot be made more stable. Or Please

瞬き/分に0を入力すると高速で瞬きをするようになる「1分あたりに0回の瞬き」という指示になるはずなので、瞬きをしなくなるのが正しい挙動だと思われます

Chに『いぬ.mp3』というデータを読み込ませておき、いぬ.mp3を直接編集し、中身を変更した場合、聞こえる音声は変更後のものになっているが、オーディオの波形は一番最初に配置したものが表示されており、聞こえる音声と表示されている波形が一致しない現象が起こる

No ridding and fix

how do I make it so the puppet still moves when it is running in the background?

I have a Dell XPS 15 (7590) with Windows 10 v1903 and the camera keeps coming on and off. It will stay on for a few seconds, then the message "waiting for camera" appears for a few seconds and repeat. All other camera apps work fine and the webcam light stays on the whole time. I have the latest version - 2.1.1. Please help!

There is an issue with the latest version of character freezing when it shows the record section. I have the previous version installed now and it doesn't suffer with the fault.

Estoy probando el programa.... ya esta instalado....pero cuando trato de abrir algun puppet me salen unos cuadros de error... a que se debe

There's a couple of files that are Zero KB inside the project, the project file itself and a lock file of some sort. That makes it a problem when uploading the project to a shared cloud server with co-workers. The specific cloud doesn't allow for uploading of files with Zero KBs.