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Dec 24, 2025 9:38 PM UTC
Not Prioritized

Creative Cloud desktop continues to send error messages saying to repair it after repairing it.

I constantly get messages from creative cloud desktop that it needs to be repaired. I have repaired it many times but the error messages continue.

9 replies

kglad
Community Expert
Community Expert
Dec 28, 2025 3:02 PM UTC

have you ever succeeded in repairing your cc desktop app (even if it's only repaired for a short while)?

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Participating Frequently
Dec 28, 2025 2:59 PM UTC

So hundreds of users with the same problem but you think it's their problem.  Not useful.  This is what I mean by adobe not taking this seriously.  This is suppose to be support?  How about giving us a way to open a case instead of this useless community forum.

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Participating Frequently
Dec 28, 2025 2:58 PM UTC

You think we have not tried that?  Wi adobe (the vendor as you know) take the problem seriously already.

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kglad
Community Expert
Community Expert
Dec 28, 2025 2:53 PM UTC

@Robert38872620adm1 

 

the problem is most likely local to your computer. eg, an av app.

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Abambo
Community Expert
Community Expert
Dec 28, 2025 2:23 PM UTC

@Robert38872620adm1 : who is the vendor?

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ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
Dec 28, 2025 2:22 PM UTC

As a last solution to try: uninstall, run Creative Cloud Cleaner tool https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html (the Adobe app!) and reinstall. It did once save me.

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ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
Dec 28, 2025 10:58 AM UTC

If they would even give us a hint as to what is damaged maybe we could do something about it?

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Participating Frequently
Dec 28, 2025 10:57 AM UTC

I reported this before as has many other users.  The vendor does nothing about it.

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kglad
Community Expert
Community Expert
Dec 24, 2025 11:02 PM UTC

have you ever succeeded (fir a while)?

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