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Missing tabs in CC app

8 replies
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Today almost all of tabs are gone.
Whats wrong?
CC version 6.8.0.821
Win 11

Others

A

Ausra35555606j2vw

Participant

Same

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Kalvyn Rasquinha

Community Manager

Hi everyone. This is a result of the worldwide AWS outage that's happening right now.

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kglad

Community Expert

thanks for the update @chrisa47041728

there's a number of adobe outages and that may be responsible, https://status.adobe.com/

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F

fotobck

Participant

I can't generate print data. No Adobe Fonts. We will take legal action for each day of downtime.

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jbohan1

Known Participant

Same here in Ireland

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chrisa47041728

Participant

Same here 😞

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chrisa47041728

Participant

it's back in Belgium now

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Tarun Saini

Community Manager

Hi @chrisa47041728,

Welcome to the community! We're sorry to hear about this. Thanks for reporting this! We understand how frustrating it can be when tabs go missing in the Creative Cloud desktop app.

This issue may be related to a temporary sync glitch or a recent update. Here are a few steps you can try:

Restart the Creative Cloud app – Sometimes a simple restart can restore missing UI elements.
Sign out and back in – This can refresh your account settings and reload your workspace.
Update the app – Make sure you're using the latest version of the Creative Cloud desktop app.

If that doesn’t restore the tab
• Clear the CCDA OOBE cache:-

• Windows: delete the contents of %AppData%\Adobe\OOBE (and restart CCDA).
• macOS: delete the contents of ~/Library/Application Support/Adobe/OOBE (and restart CCDA).

Let us know if that helps.

Regards,

Tarun

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