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Inspiring
Oct 25, 2020 3:16 PM UTC
Released

P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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166 replies

Participating Frequently
Nov 26, 2020 9:03 AM UTC
Inspiring
Nov 26, 2020 6:37 AM UTC

@Rikk with the update, I get this message wen I try to send emails.  HELP! 

Before the update, the emails worked fine. 

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Inspiring
Nov 25, 2020 4:11 AM UTC

@Rikk

Hi, I'm also having the same issue after updating to LR 10.0 on Mac OS Mojave 10.14.6

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Rextilleon
Inspiring
Nov 21, 2020 10:24 PM UTC

Doesn't work for me either. But thanks for trying. 

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Participant
Nov 21, 2020 2:50 PM UTC

Sorry that did not work for you. I had been fiddling around with Apple Mail and Google Mail to get this all to work so maybe I added another email address (Google) in addition to the normal Apple Mail which LRC uses for emailing photos. Try googling that in relation to emailing from Lightroom/Photoshop. Sorry I cannot help more.

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Participant
Nov 21, 2020 1:53 PM UTC

@StephenP   thank you for posting Stephen.  I tried it but my mail did not come up when I clicked the upward arrow - just messages, air drop, notes, add to photos and reminders.  I imagine I need to do something to make my mail show?

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Participating Frequently
Nov 21, 2020 1:03 PM UTC

Yeah, it works! Thnx! I still hope Adobe finds a solution to mail from LR but I can use your suggestions, thanks again! 

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Participant
Nov 21, 2020 9:49 AM UTC

All very frustrating but if you click on the photo you wish to email in LRCv10, then click in top bar:

 - "Photo"

 - "Edit In - Photoshop 2021"

Then in Ps2021 click on:

 - "Share an Image" tab (top right of screen - indicated by a box with upward arrow), you can email the photo.

Hope this works for you.

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Rextilleon
Inspiring
Nov 19, 2020 1:02 AM UTC

Selecting Apple isn't something that I have available in the send field. 

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Participant
Nov 19, 2020 12:59 AM UTC

@Rikk I have this issue.  Annoying!

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