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August 18, 2019

P: 1 Syncing Photo Never Syncs

  • August 18, 2019
  • 57 replies
  • 1956 views

I have a problem with Lightroom CC (for Windows 10) perpetually showing that it is "Syncing 1 photo" (see screenshot below).

It seems that all my photos are synced, however. When I filter to show "Syncing" photos, no photos appear (see screenshot below). All my photos are in albums, and all my albums have the blue icon indicating that all photos in them are "Synced and stored locally." All my devices with Lightroom installed (including on the web) show the same number of total images.

I checked my diagnostic log. Under "Sync/Error Assets" an asset ID is listed. I found that asset ID in Managed Catalog.mcat and noted the associated filename. A photo with that filename no longer exists in Lightroom CC or my local backup drive. I had permanently deleted that file (i.e., I deleted the file and then also permanently deleted it from "Deleted Items"). When I tried to re-import an image with that same filename (just for testing purposes), Lightroom CC warned me about the duplicate image.

It seems that there might be a catalog database entry, but no image file to sync, hence the perpetual syncing. Does anyone know a way to remedy this situation (without taking unnecessarily drastic measures)? Thank you!

Steps I have taken unsuccessfully, thus far: Restart the program, restart my computer, pause/resume syncing, uninstall/reinstall Lightroom CC, install the prior version (2.3). Someone on a support chat suggested that I delete the local Managed Catalog files and let everything re-sync down from the web, but I do not want to do that if I don't have to (that solution seems unnecessarily drastic for such a relatively minor glitch).







 Note: This conversation was created from a reply on: Lightroom CC: Syncing stuck forever.

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    57 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 15, 2020
    Received your log and forwarded to engineering for review. Stand by.
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    January 14, 2020
    Hi everyone,

    I have been struggling with the same problem for some days. I migrated my Lightroom Classic catalog to the cloud-based Lightroom a couple of weeks ago. It took some time to upload my ~65k images, and has now finished, apart from 2 remaining photos which have been 'syncing' forever.

    I tried several things:
    • I first tried to identify the 2 misbehaving items in the Lightroom desktop application on my mac, which had performed the migration. Selecting the "syncing"-filter showed me 0 results, and holding alt/option while clicking the cloud icon in the upper right corner doesn't do anything for me.
    • Scrolling through 65k photos to try to find the 2 syncing signs is not a viable option, so I skipped this approach.
    • I followed the approach described by Mike, by locating my Managed Catalog.wfindex database and opening it up in an SQL program to research the database. In my case, it appears as if the two problematic assets (which Asset ID's I could find in a diagnostic report I let Lightroom build) are stacks, just as was the case for Mike. My problem however, is that the Assets that are supposed to be in de stacks (the images, I assume), are nowhere to be found in the Asset-table in the database. I therefore still remain clueless as to where this is going wrong.
    I'd be glad to hear any tips from you guys, or better yet, some help. It's a complicated issue, and I'd be very happy to make peace with my ever-turning syncing symbol.

    Cheers,

    Ewout

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 6, 2020
    Then it is time to get a log from you. I will send you instructions. 
    Rikk Flohr: Adobe Photography Org
    B
    b0711
    Participating Frequently
    January 6, 2020
    I've purged them but unfortunately the sync issue remains
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 3, 2020
    With the 7 files in your deleted items, are you attached to any of them or could you do a final purge and eliminate them? Or restore them perhaps? It would be a good troubleshooting step.
    Rikk Flohr: Adobe Photography Org
    B
    b0711
    Participating Frequently
    January 3, 2020
    Sorry, I only looked amongst my albums. However, there's no system album between All Photos and Deleted Items 😞
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 3, 2020
    There should be an All Photos and a Deleted Items System Album at minimum.  The Sync errors normally appears between them. 
    Rikk Flohr: Adobe Photography Org
    B
    b0711
    Participating Frequently
    January 3, 2020
    There are no system albums, only the ones I've created. I also never used the web interface to add pictures.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    January 3, 2020
    It is possible the syncing image is coming from the cloud into Lightroom. Go to https:/lightroom.adobe.com and log in with your Adobe ID and see if you have a system album labeled "Sync Errors" or similar. It may be able to identify and give you instructions for clearing the sync. 
    Rikk Flohr: Adobe Photography Org
    B
    b0711
    Participating Frequently
    January 3, 2020
    Hi Rikk, thanks for your help. I've followed your guidance but strangely it's showing 'Oh no! A black hole.' when I put the filter on 'Syncing'. I'm in 'All Photos' and not in an album. Do you know another way to find the picture causing the issue?
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