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szlach
New Participant
October 17, 2023

P: Camera profiles won't sync to cloud

  • October 17, 2023
  • 63 replies
  • 11722 views

I facing an issue with my Lightroom Cloud, where the camera profiles are not being uploaded to the cloud. I'm adding these profiles using Lightroom desktop app for Mac, however as they are not syncing, they are not available on Mobile/Web.


I've tried everything, removed, added them back, reinstalled the software, cleaned cr_cameraprofiles directory as well as completely removed the catalog and rebuilt it from the cloud. But for some reason - while they are available locally in Mac Lightroom Application, they won't upload to the cloud. After installing them, the sync gets stuck (I guess in uploading...) sync indicator keeps spinning, but nothing happens. .Pausing/resuming sync, won't do much either. Removing the profiles stops the sync, but the problem is not solved.

 

I'm a software engineer, and it does seem obvious to me that the issue is on the server side, where those profiles are either refused or not correctly processed. I cannot however access upload logs that apparently are not produced by Lightroom and I have no ability to debug the issue myself.  Tried to look for help on the Lightroom support chat, but all they did 3 times was confirm that the issue existed and disconnect.

 

How do I move from here? Looks like I've tried everything, nothing works and I really need those profiles in my mobile app.

 

I'm using latest Lightroom version 7.0 on MacOS Sonoma.

    63 replies

    A
    AJarosz
    Inspiring
    May 28, 2025

    Just an update - I added a post in this topic regarding missing profiles and other issues related to profile 10 days ago. So profiles are still not synced to other devices.

    N
    Nathan276078523vgd
    New Participant
    May 28, 2025

    Still an issue, ios and macOS, profiles will not sync to ios or ipad os

    A
    AJarosz
    Inspiring
    May 18, 2025

    I can confirm that camera profiles sync issue is still there.
    Os version: Windows 11 / Android 15
    LR Version: Windows 8.3.1 (20250505-2344-4fb7147 build) / Android v10.3.1
    Camera: Xiaomi 15 Ultra (but happens on other cameras as well)

    Steps to reproduce:
    1. Create custom camera profile.

    2. Import it via (...) -> Import profiles... dialogue on the Edit tab.
    3. Check if profile was successfully imported on the device.
    4. Wait (even 24h)
    5. Check other device that you use.

    Expected behavior:
    All custom profiles are sharde between devices.

     

    Actuall behavior:
    Custom profiles are missing on other devices.

    Description:

    I have created custom camera profiles for my Xiaomi (and had many issues related to it described here: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/issue-with-managing-camera-profiles/td-p/15326673 ). One issue that I have is that these custom profiles are either not available on the second device, or they have so big lag in sync, that I cannot tell the difference. Profiles were created more than 2 days ago, and after that many pictures were sync between devices). 
    Profiles in the PC version:

    and same picture on the mobile:

     

    M
    Michael22003299xi88
    Participating Frequently
    September 21, 2024

    Also facing the B+W Cobalt profiles resetting on every edit issue.

    jb.photography
    jb.photography
    New Participant
    June 19, 2024

    @Pursewarden have you found a fix for this yet?

     

    I just purchased the Elite BW profiles (not knowing this was an issue) and am facing the exact same problem. I'm fully updated on both Mac and iOS, and have already tried uninstalling and reinstalling everything. 

     

    Are there any updates here?

    P
    Pursewarden
    Participating Frequently
    December 16, 2023

    Hi

    I performed the update, both on my desktop and iOS app. 

    The issue or at least my issue reported here, hasn't been fixed.

    Cobalt BW profiles keep reseting on the Mobile App (I described the issue a couple of times on this thread so I won't do it again).

    😞

    The status shouldn't be changed to "fixed".

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      December 14, 2023

      Greetings all,

       

      Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

      If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

      Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

       

      Thank you for your patience.

      Rikk Flohr: Adobe Photography Org
        S
        Smaxta
        New Participant
        December 11, 2023

        Have the same issue for a while. Unfortunately no follow up or repairs done by Adobe team.

        Today decided to try a trick with installing older version (6.5) and it worked fine. So, unfortunately, for a moment have to stick with the old LR version to make edits synchronization possible.

        Hope Adobe team will address this issue soon, likely with next update.

          H
          HardyB
          New Participant
          December 3, 2023

          Unfortunately, I have an update on the issues which I find quite bizarre:

          the version I was referring to when I wrote that it worked again was the Mac App Store version 7.1. That's the version that had been released by the end of November.
          In the meantime, we got 7.1.1 and with this version, the issue seems to be back again 😞

            H
            HardyB
            New Participant
            November 30, 2023

            It seems that the issue has been resolved with the December update. My camera profiles are syncing properly now.

             

            Maybe you give it another try after you installed the update. Good luck!

             

             

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