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Participant
July 8, 2020

P: Desktop: Resets recently edited photos randomly and won't shut down

  • July 8, 2020
  • 48 replies
  • 3087 views

I've had this happen more than a few times: Lightroom clears all my edits from a photo, when I change selection to a next photo. I've lost more than days' worth of work since I haven't every time notice this happening, and it's a real bummer to see all edits gone after editing dozens of photos in one session. Also, each time this happens, the Lightroom app won't shut down and has to be force quitted. 

There has to be a solution for this, right? 

I'm using version 3.3 on a 2018 MacBook Pro.

This topic has been closed for replies.

48 replies

nicoleb47967748
Participant
January 20, 2021

@Rikk  

1. Mac OS Big Sur 11.1

2. Transfer photos on SD card to HD.

3. Launch Lightroom and create a new album. Import selected photos to the album.

4. Edit photos. This is where the problem occurs. As I go through editing the photos, I will notice that some appear to have reverted to the original settings. I'll click on the photos and all my edits will be completely gone. It happens every time I use Lightroom for the past 2 weeks. I just, right now, lost a full hour of work.

Rikk Flohr_Photography
Community Manager
Community Manager
January 19, 2021

We've been unable to reproduce this failure so far. At this point, what we need is reproducible instructions as to how to create this error condition. 

Can those of you on this thread who are still experiencing this issue provide step by step, detailed instructions for how to reproduce this consistently?

With your step by step instructions include your OS and OS version number. Thank you. 

Rikk Flohr: Adobe Photography Org
nicoleb47967748
Participant
January 18, 2021

Same issue here. I am completely up to date with version 4.1. Preference reset doesn't help. @Rikk any updates on this problem? We're losing hours of work for absolutely no reason. Really frustrating.

Inspiring
January 16, 2021

Same stuff happening here. No freezing, but the edits are regularly lost when just switching between the photos. It's getting impossible to work 

Inspiring
January 14, 2021

So can you do anything more to help me? I need to have this fixed. It is inhibiting my work. 

Inspiring
January 13, 2021

This is extremely frustrating . . . 

Inspiring
January 13, 2021

Yes it is still failing after resetting my preferences. Here is my diagnostics log. 

Lightroom Diagnostic Log

Rikk Flohr_Photography
Community Manager
Community Manager
January 12, 2021

Reset your preferences

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Restart your computer and attempt to export again. If it fails, we will want a diagnostic log.

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

Rikk Flohr: Adobe Photography Org
Inspiring
January 11, 2021

No this is not the issue I am having. I edit maybe 50 to 150 photos in a batch. Once I am done I go to export and randomly like 10 to 20 photos have reverted back to unedited form. 

Rikk Flohr_Photography
Community Manager
Community Manager
January 11, 2021
Rikk Flohr: Adobe Photography Org