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Participating Frequently
October 28, 2020

P: Desktop: Unable to connect to the network.

  • October 28, 2020
  • 56 replies
  • 3010 views

After upgrading to Lightroom Desktop 4.0 (Cloud), all my synced folders are gone. Online version and iOS app versions are both working normally, so why is the Desktop cloud version failing to sync?

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56 replies

Participating Frequently
November 20, 2020

I guess I should be patient about further forward progress from engineering folks?

Rikk Flohr_Photography
Community Manager
Community Manager
November 18, 2020

Understood - stand by. 

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 18, 2020

Thanks Rikk. Reviewed your email. I specifically did not follow the instructions. However the ability to generate the Log from the Lightroom Preferences dialog is crippled by the "Local Catalog Damaged" dialog. Its persistent and doesn't allow any other function of the application. Would it help if I ran the Diagnostic from the Lightroom Sync pane of the Lightroom Classic Preferences?

Rikk Flohr_Photography
Community Manager
Community Manager
November 17, 2020

Do not follow the instructions in the link. Please review my email response.

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 17, 2020

Providing a little more information in case it may help. They said to delete any files starting with the ID "oz-user-8a3ed05b07c24a063a14ce1d0b960605" and only those files. The files in that folder that deleted are:

  • Removed
Participating Frequently
November 17, 2020

Rikk, as I mentioned in my email...

Deleted the files as instructed. Loaded Lightroom, which upon loading, promptly displayed the attached dialog, "Local Catalog Damaged". If I click OK, Lightroom immediately closes. When I click the “Learn More” link in the dialog, I’m directed to an Adobe page called "Error | Local Catalog Damaged” at this link "https://helpx.adobe.com/lightroom-cc/kb/unable-to-move-some-photos.html”. If I don’t click OK, and click outside the Application, the application appears as if its churning through something with a circular blue progress indicator (also attached). If I click back on the app, the Local Catalog Damaged dialog reappears. Should I follow the instructions in the provided link?

Rikk Flohr_Photography
Community Manager
Community Manager
November 17, 2020

It is a very specific case that may not apply to everyone else...

Rikk Flohr: Adobe Photography Org
Victoria Bampton LR Queen
Community Expert
Community Expert
November 17, 2020

@Rikk  let us in on the solution! 😉

Victoria - The Lightroom Queen
Rikk Flohr_Photography
Community Manager
Community Manager
November 17, 2020

Paul, I am emailing you with repair instructions. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
November 16, 2020

Got it. Stand by. 

Rikk Flohr: Adobe Photography Org