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Participating Frequently
October 28, 2020

P: Desktop: Unable to connect to the network.

  • October 28, 2020
  • 56 replies
  • 3010 views

After upgrading to Lightroom Desktop 4.0 (Cloud), all my synced folders are gone. Online version and iOS app versions are both working normally, so why is the Desktop cloud version failing to sync?

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56 replies

Rikk Flohr_Photography
Community Manager
Community Manager
November 16, 2020

Emailed you with instructions.

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 16, 2020

I ran the one titled "Diagnostic Log", but see no way to attach the file here.

Rikk Flohr_Photography
Community Manager
Community Manager
November 16, 2020

Let's grab a diagnostic log from you: 

Preferences>Account and hold down the [Opt/Alt] key and click the button to generate the log. 

Thanks

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 16, 2020

Nothing has changed since working out the syncing issues in Lightroom Classic.

  • Can you show me the dialog saying you are not connected? 
    • See attached - same as in the beginning
  • Is this intermittent or always?
    • Always
  • Does restarting help?
    • No
  • Do you have firewall enabled? 
    • No
Rikk Flohr_Photography
Community Manager
Community Manager
November 16, 2020

Apologies, but I have been out of the office. Thank you for the dialog. This shows you are connected and synced.

  • Can you show me the dialog saying you are not connected? 
  • Is this intermittent or always?
  • Does restarting help?
  • Do you have firewall enabled? 
Rikk Flohr: Adobe Photography Org
Participating Frequently
November 13, 2020

Next steps towards a meaningful resolution?

Participating Frequently
November 13, 2020

Next steps towards a meaningful resolution?

Participating Frequently
November 11, 2020
Here ya go. I guess I have to put words in here for the post to go through.
Rikk Flohr_Photography
Community Manager
Community Manager
November 9, 2020
Participating Frequently
November 9, 2020

Lightroom Desktop has been open for about 3 hours and syncing from Lightroom Classic has been enabled during this same period. Lightroom Desktop still displaying the same message "Unable to connect to network".