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capoeiraaustin1
Participating Frequently
Nov 1, 2024 5:00 AM UTC
Released

P: LR iOS batch export gets stuck

Is anyone experiencing download issues currently? The process begins to download and then arrives at a point about a quarter way of the downloads then seems to start freezing up. If I go individually through each picture it allows for the download but as a group I'm having issues. Anyone know what it is causing it?

 

 

{title modified by Moderator to be clearer}

    67 replies

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    frankfmduc
    Participating Frequently
    Dec 15, 2024 3:10 AM UTC

    whilst simply updating the app doesn't seem to resolve the download problems in fact it made it worse. I deleted the app from my iPad and reinstalled it fresh from the App Store and at this stage it looks like it's resolved issue. I will keep testing 

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    frankfmduc
    Participating Frequently
    Dec 14, 2024 8:58 AM UTC

    I have downloaded the latest version which has just been released. Unbelievably it has made the situation worse. Previously I could download original to for editing by restarting the App or resetting my iPad now no matter what I do I cannot edit and download an image uploaded yesterday. So I don't what you think you've resolved because it aappears to have made the problem worse. This now becoming a joke and I am concerned I am have lost access to the thousands of images I have uploaded to you cloud service. 

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Dec 12, 2024 2:04 PM UTC

    Greetings all,

     

    Adobe Lightroom Mobile product updates are released.  The December release updates contain a fix for this issue. 

    Updates will be available via the Apple App Store. Note that it can take several days for some customers to receive a notification of an available update via their App Store.

     

    Thank you for being so patient.

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    Rikk Flohr: Adobe Photography Org
      frankfmduc
      Participating Frequently
      Dec 10, 2024 5:39 AM UTC

      This problem has now persisted over two months. When will the fix be deployed. Is this a signal to professional photographers using high megapixel cameras cannot rely on the mobile version of Light Room?

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      Studioby ajinponipas
      Studioby ajinponipas
      Participant
      Dec 11, 2024 9:32 AM UTC

      When i started using lightroom in ipad pro while exporting im just facing some issues in rendering its just freeze for so long time . Screenshot attachecd please check the time in let top corner in muliple image

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      brianmatiash
      Community Manager
      brianmatiashCommunity Manager
      Dec 2, 2024 10:56 PM UTC

      I apologize, but I don't have an ETA that I can share at this time.

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      Software Quality Engineer, Lightroom
      frankfmduc
      Participating Frequently
      Dec 2, 2024 10:51 PM UTC

      Is there an ETA for the Update that fixes this issues.  My daily workflow has now increased by an extra 30-60 min daily this is not sustainable for much longer before I have to find more reliable software. 

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      brianmatiash
      Community Manager
      brianmatiashCommunity Manager
      Dec 2, 2024 7:02 PM UTC

      The fix has not been released yet. Please refer to my pinned post for more information.

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      Software Quality Engineer, Lightroom
      Mark27754311659f
      Participating Frequently
      Dec 2, 2024 6:54 PM UTC

      Which version includes this fix, I am on 10.0.02 since 2 days, but performance is still poor.

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      Chris29893804st82
      Participant
      Nov 29, 2024 10:14 PM UTC

      This also occurs with Canon R6M2

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      brianmatiash
      Community Manager
      brianmatiashCommunity Manager
      Nov 29, 2024 3:13 PM UTC

      A fix has been implemented and will be included in an upcoming update to Lightroom Mobile. Thank you for reporting this and for your patience!

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      Software Quality Engineer, Lightroom
      Serjanm
      Participant
      Dec 8, 2024 4:03 PM UTC

      It's already more than a month that I cannot export pictures when I select multiple pictures I want to export in a group, there's always one pictures that freezes during the download process. 
      this is very annoying and I lose a lot of time now because I have to export them one by one, this was already posted by some other people here and in the subreddit. I have this problem on both the lightroom IPhone  and IPad app, current version 10.0.2 but the bug is still here after 2 updates I did in the meantime.

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