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capoeiraaustin1
Participating Frequently
November 1, 2024

P: LR iOS batch export gets stuck

  • November 1, 2024
  • 48 replies
  • 7515 views

Is anyone experiencing download issues currently? The process begins to download and then arrives at a point about a quarter way of the downloads then seems to start freezing up. If I go individually through each picture it allows for the download but as a group I'm having issues. Anyone know what it is causing it?

 

 

{title modified by Moderator to be clearer}

    48 replies

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    F
    frankfmduc
    Participating Frequently
    December 14, 2024

    I have downloaded the latest version which has just been released. Unbelievably it has made the situation worse. Previously I could download original to for editing by restarting the App or resetting my iPad now no matter what I do I cannot edit and download an image uploaded yesterday. So I don't what you think you've resolved because it aappears to have made the problem worse. This now becoming a joke and I am concerned I am have lost access to the thousands of images I have uploaded to you cloud service. 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    December 12, 2024

    Greetings all,

     

    Adobe Lightroom Mobile product updates are released.  The December release updates contain a fix for this issue. 

    Updates will be available via the Apple App Store. Note that it can take several days for some customers to receive a notification of an available update via their App Store.

     

    Thank you for being so patient.

    Rikk Flohr: Adobe Photography Org
      F
      frankfmduc
      Participating Frequently
      December 10, 2024

      This problem has now persisted over two months. When will the fix be deployed. Is this a signal to professional photographers using high megapixel cameras cannot rely on the mobile version of Light Room?

      Studioby ajinponipas
      Studioby ajinponipas
      Participant
      December 11, 2024

      When i started using lightroom in ipad pro while exporting im just facing some issues in rendering its just freeze for so long time . Screenshot attachecd please check the time in let top corner in muliple image

      B
      Community Manager
      brianmatiashCommunity Manager
      Community Manager
      December 2, 2024

      I apologize, but I don't have an ETA that I can share at this time.

      F
      frankfmduc
      Participating Frequently
      December 2, 2024

      Is there an ETA for the Update that fixes this issues.  My daily workflow has now increased by an extra 30-60 min daily this is not sustainable for much longer before I have to find more reliable software. 

      B
      Community Manager
      brianmatiashCommunity Manager
      Community Manager
      December 2, 2024

      The fix has not been released yet. Please refer to my pinned post for more information.

      M
      Mark27754311659f
      Participating Frequently
      December 2, 2024

      Which version includes this fix, I am on 10.0.02 since 2 days, but performance is still poor.

      C
      Chris29893804st82
      Participant
      November 29, 2024

      This also occurs with Canon R6M2

      B
      Community Manager
      brianmatiashCommunity Manager
      Community Manager
      November 29, 2024

      A fix has been implemented and will be included in an upcoming update to Lightroom Mobile. Thank you for reporting this and for your patience!

      S
      Serjanm
      Participant
      December 8, 2024

      It's already more than a month that I cannot export pictures when I select multiple pictures I want to export in a group, there's always one pictures that freezes during the download process. 
      this is very annoying and I lose a lot of time now because I have to export them one by one, this was already posted by some other people here and in the subreddit. I have this problem on both the lightroom IPhone  and IPad app, current version 10.0.2 but the bug is still here after 2 updates I did in the meantime.

      M
      Min5D22
      Participant
      November 29, 2024

      Open a ticket with Adobe by chatting to them. They'll call you eventually and I feel like many people doing this is the only way to put enough pressure on them to fix it. I currently have a ticket open which they're investigating but it's taking them a long time to get back to me. They did acknowledge the issue though

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