Skip to main content
J
JN Monster
Participating Frequently
June 22, 2020

P: Magenta Cast on Export (Mac only)

  • June 22, 2020
  • 47 replies
  • 1264 views

I just did, but the exported photos are wrong again in version 3.3.
Uninstalled and installed a few times now.
For reference I run MacOS Catalina 10.15.5 on a 2017 5K 27 inch iMac with 3.4 GHz Intel I5 and a Radeon Pro 570 graphics card. I tried disabling GPU acceleration, but nothing works.If there is anything I can test let me know, going back to 3.2.1 again now.

Let me share 2 screen grabs, 1 of the development window, and another one of the export preview window. Without making any edits. (Camera Nikon Z 6)

Maybe my info helps.



    This topic has been closed for replies.

    47 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    November 3, 2021

    Setting status to fixed

    Rikk Flohr: Adobe Photography Org
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 17, 2021

    Good catch. This was fixed in the 3.4 time frame. 

    Rikk Flohr: Adobe Photography Org
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    August 17, 2021

    @Rikk this bug is still marked as Acknowledged, should it be closed or is it ongoing? 

    Victoria - The Lightroom Queen
    D
    defaultjbhx0lmnopao
    Participant
    October 2, 2020

    Magenta cast on export from Light room cc to Jpeg. Please advise if there is a software upgrade to solve this problem. 

    F
    FeedbackCommunityMember
    Inspiring
    August 18, 2020
    I've just seen after refreshing... 🙂
    Doh....
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 18, 2020
    The Mac store version was pushed live last night. 
    Rikk Flohr: Adobe Photography Org
    F
    FeedbackCommunityMember
    Inspiring
    August 18, 2020
    Great news, hopefully it won't be long until it gets pushed to the Mac Store version to be updated 🙂
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 18, 2020
    Updates to Camera Raw, Lightroom Classic, and the Lightroom Ecosystem were released yesterday evening and contain a fix for this issue.  Please install the appropriate update and see if it solves this problem. 

    Thank you for your patience.
    Rikk Flohr: Adobe Photography Org
    L
    lumosco
    Participant
    August 18, 2020
    As mentioned a few days ago for me personally, I tried this workaround and this did not work for me. What has been working fine for me is simply using version 3.2. Not ideal but it's working for now.
    A
    anmurark
    Participating Frequently
    August 18, 2020
    Rikk added a workaround as a comment earlier. Here are the instructions from his comment. 

    Until this a fix for this issue is released, here are some workarounds you can use to get things working correctly again:

    You can install Photoshop or Bridge
    or
    You can install the Adobe DNG Converter (Free)
    or
    You can follow this procedure.
    1. Locate the profiles inside Lightroom.
      1. In Applications, go into Adobe Lightroom CC folder
      2. Right-click Adobe Lightroom.app and choose Show Package Contents
      3. Open Contents, then Resources folder
      4. Copy the folder called CameraProfiles
    3. Paste into /Library/Application Support/Adobe/CameraRaw. (If the folder doesn’t exist, create it first.)
    4. Go back to the Lightroom app and do the same for the LensProfiles folder. 
    5. You should now see:
      1. /Library/Application Support/Adobe/CameraRaw/CameraProfiles and 
      2. /Library/Application Support/Adobe/CameraRaw/LensProfiles
    7. Relaunch Lightroom and try exporting again.
    Note that the Library folder mentioned in step 2 is not the /Users/yourusername/Library/... . You need to be in just plain /Library/ in the drive's root...

    Can you try these steps and verify if it works for you?
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices