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Inspiring
August 18, 2020

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

  • August 18, 2020
  • 310 replies
  • 3807 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

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310 replies

krisl39887433
Participating Frequently
August 20, 2020
 Johan Elzenga You areRight, but not everyone have enough iCloud space storage to do full devices backups. No iCloud full backu,  no Personal Computer full backup with no Adobe creative cloud subscription and sync means :

Adobe lightroom iOS 5.4 update deleted all customers data, pictures and presets.

I hope most buyed presets will be found again in the iTunes Store purchase history.
Inspiring
August 20, 2020
This is just. I can't even. 😞 I have lost hundreds of dollars of presets 😞 
Inspiring
August 20, 2020
How do you restore from 3 days ago?
Inspiring
August 20, 2020
YOU APOLOGIZE? That's all you have to say for deleting thousands of dollars of content and hundreds of dollars of presets?!? You should be FIXING and restoring, not apologizing.
Inspiring
August 20, 2020
Same and I am livid!
Inspiring
August 20, 2020
THIS IS INSANE. You deleted ALLLLLL of my hundreds of dollars of presets and pictures and you just say it's OUR responsibility to RESTORE our devices??? Are you serious?! How is this not a lawsuit!?
JohanElzenga
Community Expert
Community Expert
August 20, 2020
There is a restore method if you use an iPhone or iPad and make automatic backups to Apple iCloud. You'll have to restore the entire device, however.
-- Johan W. Elzenga
Inspiring
August 20, 2020
If you have a PC and Mac, then you could do that, but a lot users use only the free version and store all on mobile device. And I am not aware that there is a single restore on a mobile device. Sad!
krisl39887433
Participating Frequently
August 20, 2020
Abdullah Takrouri Thank you. For mac users you can restore only Lightroom or only his files, from a previous Backup, with amazing app. https://imazing.com Paying once, but perhaps worth it for future issues.
krisl39887433
Participating Frequently
August 20, 2020
Peter Obermeier 

True.
Apple should implement a per app restore, as with macOS Time machine.

 I am trying macOS app amazing (my upgrade +- 20 $) for avoiding future iOS issues, who can appendicitis's with any software / company. Please Procreate don't.
I'm not fully used to it, and don't know if you can restore just one app.
i am pretty sure you can retrieve Lightroom files from previous backup.

What they are doing better than apple ! :

their own backups are incrementals for one month :
One big slow backup
after, only the daily, hourly, weekly,  differences are backup if you want it to (+- as Time machine).
Backup differences are keeped one month.
Backups can be located on external drive.

https://imazing.com

Saddly the good days of apple are behind them. No more Time machine like innovation. just little UI things and gadgets every years. Laptop with non-upgradable memory & disk storage after buying.

Sorry for my English.