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Inspiring
August 18, 2020

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

  • August 18, 2020
  • 310 replies
  • 3808 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

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310 replies

krisl39887433
Participating Frequently
August 20, 2020
I was able to have back my Lightroom ios files, withoud adobe cloud account / sync.
First Done a restore from a 16/08 full backup from finder. (ex Itunes backup)
Maybe choosed wrong backup (wrong date name) = No files and lightromm 5.4.1.

Then erased my iphone.
Restored it from 16/08 backup (usb plugged in computer)
Obtained Lightroom 5.3xxx and my files
Downloaded all the apps again on wifi network

The pain in the ass is that i can't log anymore in iphone/settingspersonal account/ itunes store & appstore :

impossible connexion / authentification failed
The identiification code is right (from 1password, connected on other devices)

krisl39887433
Participating Frequently
August 20, 2020
I was able to have back my Lightroom ios files, withoud adobe cloud account / sync.
First Done a restore from a 16/08 full backup from finder. (ex Itunes backup)
Maybe choosed wrong backup (wrong date name) = No files and lightromm 5.4.1.

Then erased my iphone.
Restored it from 16/08 backup (usb plugged in computer)
Obtained Lightroom 5.3xxx and my files
Downloaded all the apps again on wifi network

The pain in the ass is that i can't log anymore in iphone/settingspersonal account/ itunes store & appstore :

impossible connexion / authentification failed
The identiification code is right (from 1password, connected on other devices)
Inspiring
August 20, 2020
Kirill, I can see my iPad has 462GB backed up to iCloud from Lightroom. I can’t see how to restore it though?
Participant
August 20, 2020
I did a full restore. So i went to Preferences/Reset and reset all files and settings. After that I restored the iPad from a 2 days old iCloud Backup (this backup was made before the 5.4 update rolled out). 
Inspiring
August 20, 2020
PS: I am 100% sure that Adobe is investigating all possible ways to bring back the lost pictures, because the current situation is an unseen disaster
Inspiring
August 20, 2020
Hi Betsy, I understand that all users without an actual sync to Adobe cloud are affected. Without a subscription it is not possible to sync to sync to Adobe cloud. And users with subscription but paused sync are affected as well. 
Inspiring
August 20, 2020
You could try to restore your data.Check this on your device:
Settings - apple id - icloud - manage storage - backups - select your current device - search for Lightroom in apps. 

If it switched on and showing some size. You could try next.
Better on another device. Reset device. And login to your apple id. Select to restore device from icloud backup. Select backup with date before data erasing. After restoring. Check Lightroom version in app store (it should be last). And now you could load the app. 




Inspiring
August 20, 2020
This is NOT okay Adobe!! You do know many of us are social influencers. Let’s all band together and get this trending. #adobesucks This is hundreds upon hundreds of your customers time and creativity lost!
Inspiring
August 20, 2020
This is NOT okay Adobe!! You do know many of us are social influencers. Let’s all band together and get this trending. #adobesucks This is hundreds upon hundreds of your customers time and creativity lost!
Inspiring
August 20, 2020
It’s still doesn’t work! all photos wasn’t back!