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FeedbackCommunityMember
Inspiring
August 18, 2020

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

  • August 18, 2020
  • 310 replies
  • 3808 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

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    310 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    the same(!!! I lost my presets and photos
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    Same here....all photos and presets are gone...pls help!
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    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    This is what I am thinking as well, but I fear for a corruption in the cloud, which would communicate with the restored iPhone in theory and then mess things up again?
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    I am on iOS 13.6.1, iPhone XS. Wrong/old library is also visible on my iPad and my iPad Mini.
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    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    I can log in with the same account that I use for all my Adobe products: Lightroom app trial has ended so cannot see anything.
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    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    "The team is investigating and we'll share an update with affected customers as soon as possible.

    Regardless of whether or not you are subscribed - do not uninstall the app!"

    This is all we know! 😞 
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    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    the same happened to me. What do we do now?
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    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    Have a CC sub/account and I want to say it syncs with the cloud. But as I am outsite my trial period, I am not sure if I reverted back to the library of photos plus presents from the last moment of said trial period.

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    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    Same here. Everything back to March, all photos and presets.
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    FeedbackCommunityMemberAuthor
    Inspiring
    August 19, 2020
    Same here. The app shrinked from 22GB to 300MB . Will a iPhone backup restore the data? Has anyone tried it?
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