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Inspiring
August 18, 2020

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

  • August 18, 2020
  • 310 replies
  • 3808 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

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310 replies

Inspiring
August 19, 2020
Same issue. My library of photos and presets seem to have reverted back to March or April of this year, if I look at photos.
I have updated my iPhone this weekend, used Lightroom without issue on Monday, and now everything is gone. PLEASE FIX.

Sending everyone happy thoughts...
Participating Frequently
August 19, 2020
Same. I pay for data, i would like to control when i’m connected. This seems unfashionable now though. :[
Inspiring
August 19, 2020
Same thing happened to me! Please fix this!!!
Participating Frequently
August 19, 2020
Same here
Participating Frequently
August 19, 2020
I have the same problem. All photos gone! I’ve been a subscriber to the Adobe photographers package on my desktop for a number of years. I pay about 15 bucks a month, under sufferance. Using LR and PS on a spanking new ipad 12”. latest os etc etc.. P.S. I have access to PSmobile and LRmobile through my sub. but need to pay another 15 bucks a month to open up all the features in Fresco, that makes no sense at all.
Inspiring
August 19, 2020
The help chat told me I was unsubscribed and there is not a free version of lightroom -_-
Inspiring
August 19, 2020
i just checked, i lost almost all the pictures, only 2013-2016 is still have but after that all gone and i can't check i'm subscribe or not..
Inspiring
August 19, 2020
i also lost all my pictures, pls investigate and let me ASAP
Inspiring
August 19, 2020
Ugh I couldn’t find help until now so I uninstalled. Ughhhhh great. I’m subscribed and I’ve checked the website, all gone.
Inspiring
August 19, 2020
Same here. From Spain. Woke up today morning and everything is GONE. My job depends on Lightroom. Don’t understand how can Adobe could make a mistake like this..