Inspiring

P: Mobile: Error T20200121

Forum|Forum|5 years ago
March 18, 2020
90 replies
6199 views

Hi! I have the same error with code T20200121 and my mobile LR version is the latest - 5.2.2. I’m using iPhone XS, iOS version 13.3.1

Note: This conversation was created from a reply on: Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic....

This topic has been closed for replies.

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Ignacio B.

Community Manager

@Tomasz24946538hj5l
It makes more sense if you create a new thread.
Although the error code is the same the reason for the bug might be a different one.
Can you make a minor edit on https://lightroom.adobe.com and see if it helps?

thanks,
Ignacio

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Tomasz24946538hj5l

Participant

I'm getting the same error now.

I have updated all the Lightroom verions, logged out and logged in. Tried to reset to editing but I'm unable to synchro most part of my photos on mobile.

Can't beleive this error gets occuring after all the years of this topic being active

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cristiane84231248

Participant

Hello all, I edited a photo on my iPad Pro but when I checked the photo much later on my iPhone I received the attached error message and the photo showed as unedited. So I clicked on the Reset button on my iPhone and edited the photo again, went back to the iPad and now the message is on my iPad and the photo is unedited. Anyone know how to resolve this please? I checked apps across both iOS devices and laptop and all are up to date.

Akash Sharma

Legend

Hi there,

Sorry that you're still facing the error code t20200121 while using Lightroom mobile app on your iPad.

Please note that this is an old known issue with Lightroom mobile but has been resolved. However, it was partially fixed in one of our precious updates. There will be another update in the future fixing the rest of the cases.

If you are not using the latest version of Lightroom mobile app, please update from the PlayStore. Here's the feedback discussion where we are monitoring this issue: https://feedback.photoshop.com/conversations/lightroom-mobile/lightroom-mobile-error-t20200121/5f5f4...

Thanks,

Akash

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Ignacio B.

Community Manager

Btw, try to see if you can undo the reset directly after resetting it.
It sometimes can help you recover some of the edits.

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Ignacio B.

Community Manager

Is this the complete screen shot from the 6.2.1 version?

Normally you would see a reset button showing up.
Once reset you can sometimes do an undo to get some of the edits back.

Thanks,
Ignacio

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Ignacio B.

Community Manager

You can try to undo the reset, it sometimes can help you from losing all edits.

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Stefanos_Moulinos

Participant

Yes, same error but with a fancy new error screen. Although it offers to reset the image for me to edit again which is annoying but I guess better than having no access at all

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Ignacio B.

Community Manager

@Stefanos Moulinos are you seeing this with the latest 6.2.1 version?

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Stefanos_Moulinos

Participant

Still having this issue. Only on 2 of my photos however, all the rest are fine. It happened after I edited on my laptop while still having the image open on my lightroom mobile app. This definetely causes the issue. Its unfixable for me right now and been like this for over a week, can't export the photo or edit the photo on my phone

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Alan J Guin

Participating Frequently

@Rikk so far so good, Rikk. i've checked in on a series of photos that were previously unavailable due to these error codes, and fortunately they have come back with the edits still intact. SUCH a relief. fingers crossed this is 100% across the board! thank you guys!

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