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Participant
July 13, 2021

P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

  • July 13, 2021
  • 104 replies
  • 23115 views

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

 

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

 

Thanks in advance

This topic has been closed for replies.

104 replies

Participant
December 15, 2021

It's 12/15/21 and I am having this issue. It's very frustrating that only a few pictures upload out of 200. How can I fix this problem? 

Julie k
Community Manager
Community Manager
December 13, 2021

mogellq, please follow the guidance at the top of the page to move to the build of Lightroom found on adobe.com rather than the one on the Microsoft Store.

Participating Frequently
December 12, 2021

This happened to me last month.. had to keep bugging them til they finally fixed it. 

mogellq
Participant
December 12, 2021

I can't add more than 6 RAW files at a time. I hope it will be fixed soon.

Participating Frequently
December 8, 2021
Adobe told me to reinstall directly from them (my version was from
Microsoft store). That solved my problem. Good luck
Participant
December 1, 2021

Finally i have been plagues by the same issue. I have a seperate drive partiton for Lightroom data and today suddenly while importing it took awfully long, only to send me a message that some photos were not copied. It did manage to copy most of the files but after that it just doesnt copy any file anymore.

i tried copying the files from SD card to Hardisk and the importing, restarting, logging out but to no avail!!

i have been a registered user for around 3 years now am running the latest version (obviously) as part of my subscription. 

Waiting for a solution to this 

 

Timothy.Spear
Inspiring
November 23, 2021

I am back to the issue of a stuck sync. Sync under the cloud on the top right shows a single pending item.

Click view pending or sync status; shows nothing.

The log format changed, and I cannot in the new format determine which image is stuck.

Participant
November 22, 2021

Same thing is happening to me, I can only edit photos in photoshop now for over a month. 

Participant
November 17, 2021

Thank you, Im about to try this now.

Community Expert
November 15, 2021

I was just going to post this here. Apparantly there is something wrong with the Microsoft store version of Lightroom that prevents importing.