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1mpala
1mpala
Participant
March 23, 2026

P: Recommended Presets Not Working

  • March 23, 2026
  • 211 replies
  • 5650 views

The recommended presets aren't loading anymore; it says they're being analyzed, but nothing happens. It used to work before—how can I fix this?

 

    211 replies

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    wise_heartB831
    wise_heartB831
    Participant
    March 31, 2026

    Spoke to agent in chat let see if it dose anything. They seem the like your money each month but not worried about fixing things. Why roll out an update that doesn't work. A reply from adobe would be good. 

      ShysJourney
      ShysJourney
      Participant
      March 31, 2026

      Mine has been doing the same and I called customer service a week ago and they told me its a known issue they are working on it will be back soon,  but a week now? I have wedding photos and gender reveal photos that now It'll take longer to edit soooo annoying when will this get fixed ​@adobe 

        D750 Sam
        D750 Sam
        Participant
        March 31, 2026

        Same here, I have uninstalled and reinstalled 3 times!  

          antonio_2512
          antonio_2512
          Participant
          March 31, 2026

          ecco uno screenshot

           

          grazie

          li972
          li972
          Participant
          March 31, 2026

          Over 8 days of AI presets malfunction and no official comment? really?

            Prince123456789
            Prince123456789
            Participating Frequently
            March 31, 2026

             

            Prince123456789
            Prince123456789
            Participating Frequently
            March 31, 2026

            yes
             

             

            Prince123456789
            Prince123456789
            Participating Frequently
            March 31, 2026

            same. i’m online, logged in and synced.

            Aleksander93
            Aleksander93
            Participant
            March 31, 2026

            Still no presets, but charging my card works fine! 

              Tyna sefrhans
              Tyna sefrhans
              Participant
              March 31, 2026
              It's been a while since it's worked for me, I need it to work, some people use it at work, what should they do now? Will it be fixed?
                untrolleyperdue
                untrolleyperdue
                Participant
                March 31, 2026

                I contacted support just this morning, and they said they were using the browser application and that the issue with the desktop application should resolve itself.

                I wasn't very convinced. It works as a browser, but I would like to work as a desktop app.

                  Tyna sefrhans
                  Tyna sefrhans
                  Participant
                  March 31, 2026
                  I need it to work on the app. So I'm asking when it will be fixed.
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