Participant

Released

P: Recommended Presets Not Working

287 replies
6603 views
Translate

The recommended presets aren't loading anymore; it says they're being analyzed, but nothing happens. It used to work before—how can I fix this?

Show previous replies

Tyna sefrhans

Participant

It's been a while since it's worked for me, I need it to work, some people use it at work, what should they do now? Will it be fixed?

Translate

untrolleyperdue

Participant

I contacted support just this morning, and they said they were using the browser application and that the issue with the desktop application should resolve itself.

I wasn't very convinced. It works as a browser, but I would like to work as a desktop app.

Translate

Tyna sefrhans

Participant

I need it to work on the app. So I'm asking when it will be fixed.

Translate

untrolleyperdue

Participant

I've been having the same problem for a while now. Has anyone found a solution yet?

Translate

v2p_productions

Participant

Hi all, Nice to see that some others are having this issue recently also. One day it was working fine and then it was just gone. Has anyone found a fix for this yet?

Thanks

Translate

S

Samantha25143479ytcc

Participant

I am having the same issue and I have reset my Lightroom Preferences already to no avail

Translate

rodneyleewilliams

Participant

When I upload to the cloud I sometimes like to use AI suggested presets. However it is not working. I can use other presets but not suggested. Is there a fix?

Translate

erikamarie344

Participant

My presets are not loading at all. Its making it very hard to batch edit.

Translate

Faded+Imagery

Participant

Lightroom Cloud isn’t loading the recommended presets, and I’m wondering if others are experiencing the same issue.

Translate

erik_0709

Participant

Is this going to be fixed???

Translate

Claire H.

Community Manager

Hi @bretweaver, let’s try to figure this out! If you haven’t already, please try resetting your Lightroom Preferences: https://adobe.ly/4o7JADQ

If that doesn’t work, we can continue to troubleshoot. I hope this helps! ^CH

Translate

bretweaver

Participant

I reset my preferences. Shows some “progress” but still not fixed. Now it spends more time “analyzing photo”, then shows two brief splashes about searching community presets, then doesn’t display anything.

Update: the brief splashes in the panel only displayed on the first couple of photos I clicked on. After that I just does a quick “analyzing” and then goes blank

This is an app breaking issue on an app you charge monthly for. It’s literally removed your core feature and lots of users are reporting this. This should be a global 0 for you guys

Translate