P: Recommended Presets Not Working

recommended presets stop working only in my desktop, on the web platform work perfect, already reinstall software

According to the custome service, they are trying to find a fix that will be deploy in the next update. When will happen? - they don’t know! Why they [​@adobe] don’t give regular update to the communiy? - they also don’t know! What will be the compensation for the inconveniet? - they also don’t know. I’m not impressed with the customer service and with other options on the market, less expensive, they should care more about customers.  

Quite bad customer service , not even an update from adobe and this has been going on for weeks. Just bring back the previous update until the bug in the new one is fixed 🤷‍♀️ or at least acknowledge the 159 replies below  ☹️

Iam having the same problem and its so annoying because we are paying for it, i hope we get credit!!! 

When is this going to be fixed? The radio silence from Adobe is shocking.

I also am having the exact same problem. Windows 11. Waited 15 min to see if it loaded. Nothing

I have the same issue. It is not working for me either.

Buongiorno si sa qualcosa riguardo alla risoluzione di questo problema? e’ quasi un mese ormai che non funzionano queste anteprime!

hello , This bug has been present for over two weeks now….
Has Adobe acknowledged the bug? Are you working on it?
It's a pretty significant bug… thanks

Adobe, this issue has been going on for over 2 weeks. When is this getting fixed? We’re all paying $$ for a faulty product right now. Not cool.