Participant

P: Recommended Presets Not Working

Forum|Forum|2 months ago
March 23, 2026
211 replies
5651 views

The recommended presets aren't loading anymore; it says they're being analyzed, but nothing happens. It used to work before—how can I fix this?

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Slawomir15A8

Participant

Hi @adobe , how could we diagnose and fix this problem? Please provide an update as more and more users are reporting this issue.

Fratantonio84

Participant

Same issue and I’m getting frustrated because sometimes when I close it and reopen it, it will work.

Adobe lets go get this fixed ASAP!!

Fratantonio84

Participant

Reset lightroom and restarted computer several times. Recommended presets is not working.

Incredible_mind5D94

Participant

Adobe, why aren’t you fixing this?

Claire H.

Community Manager

Hi @fotogrl, thanks for reaching out to the Lightroom Community Forums! Let’s try a few basic troubleshooting steps:

Check for Updates: Ensure that your Lightroom app is updated to the latest version.
Restart the App: Close the Lightroom app completely and then reopen it. This can help refresh the application and resolve minor glitches

If neither of these steps works, we would like a few more details. Can you send your system info, a screenshot or screen recording of what you’re seeing, and a numbered list of the exact steps needed to replicate the issue? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

fotogrl

Participant

I bring up a photo and click on the presets icon. Click on recommended. The program attempts to analyze but stops. Nothing comes up. I have checked for updates. I have closed and restarted the program many times. Nothing corrects this issue. If I click on updates nothing shows up for Lightroom. I have not seen an update for Lightroom in a very long time.

Following is the system info:

Lightroom version: 9.2 x64 [ 20260217-0314-dfbaf86 ] (Feb 16 2026)
NGL Version: 1.42.0.5
WF Version: 8.2 5e8f3ad
VF Version: 1.0.164
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3
Adobe GSDK Version: 1.4.0.171
CR Version: 29.0.0.202506270808_710830c

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUSTeK COMPUTER INC. ProArt Studiobook H7604JV_H7604JV / 13th Gen Intel(R) Core(TM) i9-13980HX
Logical processor count: 32
Processor speed: 2.4 GHz
Real memory available to Lightroom: 16012.7 MB
Real memory used by Lightroom: 1802.7 MB (11.2%)
Virtual memory used by Lightroom: 3890.2 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 18.2 [ 2482 ]
Maximum thread count used by Camera Raw: 17
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 427MB / 5958MB (7%)
Camera Raw real memory: 429MB / 16012MB (2%)

Display: 3200x2000
System DPI setting: 144 DPI (high DPI mode)
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.6607) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\cshep\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\cshep\AppData\Local\Adobe\Lightroom CC\Data

fotogrl

Participant

Won't analyze photos, no filters show up. This seems like a problem other people are also having. Should we not be getting everything we have paid for?

jessec47208855

Participant

same here as well.

Sharon_Zerihem6775

Participant

Preset Recommended doesn’t work for me either. While the creators try to solve the problem

Here is my temporary solution: Switch to Lightroom Web, it will work. Choose your presets from the community, click save. Then go back to your desktop App and continue to work.

Hope it will help some