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1mpala
Participant
Mar 23, 2026 8:50 AM UTC
Released

P: Recommended Presets Not Working

The recommended presets aren't loading anymore; it says they're being analyzed, but nothing happens. It used to work before—how can I fix this?

 

287 replies

frankh82363589
Participant
Apr 3, 2026 12:12 PM UTC

I've been having the same problem for several days now. At first, I thought it was due to the RAW files from my new Sony A7V, but it's not working with older files either, files that previously worked without any issues. When I open the presets, it says "Your photo is being analyzed," but then no suggestions are displayed. Screenshot attached.

I'm using Windows 11 Pro  Version 25H2 and  Lightroom Version 9.2

I resetting my preferences and nothing changed.

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Matthew386337936brw
Participant
Apr 5, 2026 2:33 PM UTC

I’m also having the same issue.

I’ve tried reinstalling everything but nothing is working.

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Yohnny444
Participant
Apr 3, 2026 11:55 AM UTC

The exact same thing is happening to me and has been for like two or so weeks now

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frankh82363589
Participant
Apr 3, 2026 11:49 AM UTC

I've been having the same problem for several days now. At first, I thought it was due to the RAW files from my new Sony A7V, but it's not working with older files either, files that previously worked without any issues. When I open the presets, it says "Your photo is being analyzed," but then no suggestions are displayed. Screenshot attached.

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Shelly_0787
Participant
Apr 3, 2026 10:25 AM UTC

No suggestions load when using recommended presets

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ckv12
Participant
Apr 3, 2026 12:17 AM UTC

​@adobe ​@Adobe Administration any updates?? The recommended preset is the main reason I pay for Lightroom. Without these I'd rather just use free alternatives

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JAgostinho
Participating Frequently
Apr 3, 2026 11:40 AM UTC

I use the chat to talk with someone from adobe; The first one, don’t give a clue for what is happening, when I ask for another person, finally someone say that they are investiganting but there ins’t any time frame for it. I’m considering ask for a refund on ly annual payment and find another similar software less expensive and with a better client service.  

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EriksSpareTimePhotos
Participant
Apr 2, 2026 10:53 PM UTC

The Ai suggestions from Lightroom Community in the presets window analysis the photo but no results appear. Other Ai function are still working fine? Is there a fix for this yet?

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TeeCee1999
Participant
Apr 2, 2026 7:12 PM UTC

when i click recommended presets they wont load.

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Dalesman80
Participant
Apr 2, 2026 4:18 PM UTC

Can I, and the many other users affected by this issue, expect a refund from Adobe, for the time we have paid our subscription while receiving a faulty product?

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Sandro Silgon
Participant
Apr 2, 2026 1:17 PM UTC

Não tenho conseguido usar a função "recomendado" nas predefinições de edição. Isso começou um mês atrás. Estou com internet ativa e plano em dia. As funções “premium” e “suas” continuam funcionando. O que pode estar acontecendo? Obrigado.

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Gevebe
Participant
Apr 2, 2026 1:04 PM UTC

It doesn’t seem to analyze the photos, even though it works in the web version.

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