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Toru33081196n59l
Participant
November 1, 2023

P: Unable to import vertically-composed HEIF photos from SD card

  • November 1, 2023
  • 15 replies
  • 2164 views

When I tried to import HIEF photos taken with a Sony camera from the SD card using Lightroom for iphone, only the photos with portrait composition could not be imported.

I would like to know if this is a problem that is only happening on my device.

    15 replies

    Show previous replies
    V
    Vladimir Patskalev
    Participant
    December 5, 2024

    Same issue with iPhone version 10.0.2 and Sony A7CII FW 1.0.2

    C
    ChipGH
    Participant
    October 14, 2024

    I am experiancing exactly the same issue. Recently switched workflow to HEIF from JPEG on my Sony A7IV. Lightroom on my iPad only imports HEIF files which are landscape - any photos imported in portrait do not import. Interestingly, if the same photos are imported to the native iPad Photos app, they import without issue (though they do not import in the correct orientation).

    This is a real issue for my workflow and it's more than a little concering that nearly a year later, there is no fix for this. Can you please at least let us know that you are working on a fix!

      C
      Community Manager
      Charlie.DCommunity Manager
      Community Manager
      November 18, 2023

      Moving to from general discussions to Bugs for better tracking and setting to Acknowledged

        S
        sobhhi
        Participant
        November 17, 2023

        I want to confirm I have the same issue, but on Lightroom for iPad. All HEIF files are visible on the import screen, but after clicking import, only the landscape orientation versions are successfully imported.

         

        Here's some additional information:

         

        - 11" iPad Pro with M2 chip (from 2022)

        - Latest version of Lightroom 9.0.1

        - Photos are 26MP and 60MP from Sony A7CR with latest firmware version 1.0.1

        - Import through SD card

        - All the HEIF files can be imported into Apple's native photos app (I've also managed to then share them from there into Lightroom which does work)

        - However, in Apple's native photos app only, the image previews seem to be rotated 90° and only adjust back to portrait if you zoom in or attempt to edit the photograph

        C
        Community Manager
        Charlie.DCommunity Manager
        Community Manager
        November 1, 2023

        Are you able to see and import the same images from your connected device into the iOS Photos app?  In general, if images are compatible with your platform and iOS Photos app can see/use the images, then Lightroom's import screen should also see the images.

        Is it this Lightroom shows blank thumbs, or doesn't show images at all? 

        T
        Toru33081196n59lAuthor
        Participant
        November 1, 2023

        Thumbnails are displayed in Lightroom import screen.
        I get a message that it failed when import and it cannot be imported.
        Portrait compositions are also imported in the iOS photo app.

        Thumbnails

        Failure message

         

          C
          Community Manager
          Charlie.DCommunity Manager
          Community Manager
          November 2, 2023

          Hello @Toru33081196n59l 

          Thanks for the additional details and screenshots.  So that we can try to reproduce this for debugging, can you answer a few more questions:

          • What Lightroom app version are you using -- is it the latest v9.0?  (see app Settings > About)
          • What is the Sony camera model?  and camera firmware version?
          • Are the HEIFs 4:2:0 or 4:2:2 (or does that not seem to matter)?
          • And it's only HEIF, but not JPG or Son'y Raw images (ARW?)
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