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AKaPhoto
Participant
August 1, 2023

P: Photoshop beta 25 critical error

  • August 1, 2023
  • 287 replies
  • 72227 views

1. Photoshop (beta) 25.0

2. Windows 11 x64

3. After update to 25.0 version a message appears about a critical error when starting the application and it closes

    287 replies

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    August 23, 2023

    @KeithCh are you on a Mac M1 Ultra or M2 chip?

      K
      KeithCh
      Participating Frequently
      August 23, 2023

      Still have the critical error message and cannot open photoshop beta.  Is there any other solution ?

        C
        C5DAD
        Participant
        August 23, 2023
        Please download the attached file to view this post
        L
        lori31769244uo4m
        Participant
        August 23, 2023

        @Kevin Stohlmeyer I've already updated Beta to the latest version, but I still can't open it, it shows an Error and then shuts down directly. Since I can't launch Photoshop at all, I can't select Help > System Info either. 

        I'm sorry I'm not very familiar with computers. Can you please tell me how I can successfully copy the System Info without being able to open Photoshop? Or can I open other 24.7ver Beta versions to copy?

          L
          lori31769244uo4m
          Participant
          August 23, 2023

          I've already updated Beta to the latest version, but I still can't open it, it shows an Error and then shuts down directly. Since I can't launch Photoshop at all, I can't select Help > System Info either. Now I'm stuck, and I feel extremely frustrated.

          E
          Community Manager
          Erin26Community Manager
          Community Manager
          August 22, 2023

          If you are experiencing a crash while opening images on a Mac, in the latest beta build, please see the thread: https://community.adobe.com/t5/photoshop-beta-bugs/p-adobe-photoshop-2024-quit-unexpectedly/idc-p/14029345#M10014 for more information.

            C
            Chris Walter
            Participant
            August 22, 2023
            Please download the attached file to view this post
            Mark.Dahm
            Community Manager
            Mark.DahmCommunity Manager
            Community Manager
            August 22, 2023

            If you are on Windows, and have non-roman letters used in your user name on your computer, the patch that we released on 8/20 won't work. Rather than advise changing your username, I'll say to wait until Thursday night/Friday morning for the update to come out.

              Kevin Stohlmeyer
              Community Expert
              Kevin StohlmeyerCommunity Expert
              Community Expert
              August 22, 2023

              Hi @亦豐28321119e2ey does your first desktop meet minimum system requirements? Especially RAM and HD space.

              On your second, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

                亦
                亦豐28321119e2ey
                Participant
                August 22, 2023

                After installing the latest update, I still can't open photoshop on my 1st desktop. 
                So I installed it on my 2nd desktop I just bought that has pretty much nothing on it. It worked fine initially，I only use it for generative AI. I think i closed it and then I logged onto facebook and google drive and somehow I get the same error message on my 1st desktop when I try to open it again

                Both desktop Win 11

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