Participant

P: Remove tool not working

Forum|Forum|2 years ago
June 17, 2023
67 replies
13091 views

When using the remove tool in the latest beta version of Photoshop, I end up with a black smudge mark (see attached photo). Am I the only one with this issue? Thanks

Desktop-macOS

Show previous replies

T

ttal

Participant

Merci Cory ! j'ai suivi votre conseil pour l'outil supprimer qui buggait et en effet l'outil a fonctionné 3 fois, mais pas les fois suivantes. J'ai des traces noires. J'ai donc recommencé à suivre votre conseil mais en vain. La 1ère version de PS Beta était parfaite mais ce n'est plus les cas. Comment faire ? Merci. Alain

erwins47989706

Participating Frequently

I've updated to the latest Photoshop Beta 24.7 but it hasen't resolved the problem, same with Photoshop 24.6

P

Phil22028591h35pAuthor

Participant

For me the problem I initially had with the Remove Tool is now resolved with the latest version of Photoshop Beta (version 24.7). Thanks to all

MeredithStotzner

Community Manager

Thank you @iv51153665.
Please let us know if it returns even after More Stable is selected. Some users are reporting it is an intermittent issue and is not solved by the preference change
Thanks again,
Meredith

F

forrestanley

Participant

The remove tool is about as useful as an a-hole on my elbow. Why would you hype this?

I tried to remove a piece of fabric that had fallen into the lower right corner of the frame. I re-applied the remove tool a dozen times. Not one edit was even close to functional. I could have done twice as good of a job in half the time with the old-school clone tool. Instead, I wasted my time installing this Beta version and re-applying the remove tool to no avail. Super frustrating to see just how horribly useless your new AI is. Please get it together or stop acting like this new tech is ready or in any way useful. You are just getting our hopes up and setting us up for a big F-ing letdown.

N

Nzeltvay

Participant

I had a similar problem in that using the remove tool the object selected turned white. I then used the generative tool around the white spot created by the remove tool and it removed the item and added a similar background as the rest of the picture.

M

MYX

Known Participant

Bloody hell. So, today the "remove tool" is broken again. I don't get it. It's back to just placing black blobs where I paint. In the attached example, I was trying to paint out this guy's watch.

K

Kyle30196721r8t1

Participant

this makes it so hard to use this tool when you cant see where painting or what us undernieth if you got the edge etc. Taking out black dust and marks is not impossoble ...pls change back or allow color and opacity

erwins47989706

Participating Frequently

Adobe Photoshop Version: 24.6.0 20230615.r.573 15cc86e x64

Number of Launches: 541

Operating System: Mac OS 13.4.0

System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 2300 MHz

Built-in memory: 32768 MB

Free memory: 2152 MB

Memory available to Photoshop: 28595 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 7.1.5

SAM SDK Version: 4.1.4

ACP.local Status:

- SDK Version: 3.2.0.1

- Core Sync Status: Reachable and compatible

- Core Sync Running: 6.5.3.1

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.0

Content Credential Helper Version: Not Available

Precise Color Management for HDR Display: Enabled.

Manta Canvas: Enabled.

Alias Layers: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 0

isGPUCapable: 1

GPUName: AMD Radeon Pro 560X

GPUVendor: AMD

IsNativeGPUCapable: 1

IsOpenGLGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 4,294 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 0

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Main Display

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[0 ms]

Start RunAllAPIs

[0 ms]

"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=187021 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64

[1258 ms]

Start sniffer 2023-06-21 08:23:32

# Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64

sniffer -baseTimeMS=187021 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e x64

{43 ms}

Start platform native

# displays: 1

Display 0

Display: 1892462939

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (2,560, 1,440)

Dimensions: (2,560 1,440)

Physical size: (596.55 335.56)

Pixel size: (0.233028 0.233028)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=AMD Radeon Pro 560X index=1)

# devices: 2

Device 0

Name: Intel(R) UHD Graphics 630

Preferred: FALSE

Power Envelope: INTEGRATED

Attachment: EMBEDDED

# attached displays: 0

GPU accessible RAM: 1,610 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 1,610 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: INTEL

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Device 1

Name: AMD Radeon Pro 560X

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 1

1892462939

GPU accessible RAM: 4,294 MB

VRAM: 4,294 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: AMD

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{330 ms}

Start platform OpenGL

# displays: 1

Display 0

Display: 1892462939

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (2,560, 1,440)

Dimensions: (2,560 1,440)

Physical size: (596.55 335.56)

Pixel size: (0.233028 0.233028)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=16915465 index=1)

# devices: 1

Device 0

Name: AMD Radeon Pro 560X OpenGL Engine

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

# attached displays: 1

1892462939

GPU accessible RAM: 4,096 MB

VRAM: 4,096 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 2.1 (2.1 ATI-4.12.7)

Device version: 2.1 (2.1 ATI-4.12.7)

Vendor name: AMD

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

GLSL version: 1.20 (1.20)

CGL ID: 16915465

Display mask: 1984

End platform OpenGL

{365 ms}

Start platform OpenCL

# displays: 0

# devices: 2

Device 0

Name: Intel(R) UHD Graphics 630

Preferred: FALSE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 1,610 MB

VRAM: 1,610 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Apr 15 2023 03:24:15))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: INTEL

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 24 GB / s

Compute score: 68.394

Device name string: Intel(R) UHD Graphics 630

Device vendor string: Intel Inc.

Platform name string: Apple

Platform vendor string: Apple

Device 1

Name: AMD Radeon Pro 560X Compute Engine

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 4,294 MB

VRAM: 4,294 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Apr 15 2023 03:24:15))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: AMD

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 18 GB / s

Compute score: 261.735

Device name string: AMD Radeon Pro 560X Compute Engine

Device vendor string: AMD

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{1251 ms}

Exit code kExitNormal

End sniffer 2023-06-21 08:23:34

[kStatusNormal, kExitNormal]

[1258 ms]

Finish RunAllAPIs

[34485 ms]

Start GetSnifferResult

[34485 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 96040716541605019351

GUIDBucket:

Composite Core (enable_composite_core): on

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2023/

Photoshop scratch has async I/O enabled

Scratch volume(s):

EXTREME_PRO, 931.2G, 852.3G free

Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

Installed components:

dvametadata.framework dvametadata 23.0.0.0

AdobeXMPScript.framework AdobeXMPScript 79.a8d475349 79.a8d475349

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 14.0.04ee3a5

ICUConverter.framework ICUConverter 14.0.04ee3a5

AdobeCrashReporter.framework AdobeCrashReporter 12.1.0.202305112304_acd7e25

boost_system.framework boost_system 23.0.0.0

AdobeACE.framework AdobeACE 6.0.1 79.27b150cfb6.

dvanet.framework dvanet 23.0.0.0

AdobeOwl.framework AdobeOwl

mediacoreif.framework mediacoreif 23.0.0.0

dvascripting.framework dvascripting 23.0.0.0

dvaappsupport.framework dvaappsupport 23.0.0.0

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5.

AIDE.framework AIDE 5.4.0 79.8b163e26

boost_chrono.framework boost_chrono 23.0.0.0

dynamiclink.framework dynamiclink 23.0.0.0

dvaaccelerate.framework dvaaccelerate 23.0.0.0

dvametadataUI.framework dvametadataUI 23.0.0.0

AdobeARE.framework AdobeARE 3.0.0 79.625377

AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377

ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5

boost_filesystem.framework boost_filesystem 23.0.0.0

AdobeBIB.framework AdobeBIB 4.0.0 79.27b150cfb6.

AdobeXMPFiles.framework AdobeXMPFiles 79.a8d475349 79.a8d475349

AdobeLinguistic.framework 14.5.0.32668ad

dvaplayer.framework dvaplayer 23.0.0.0

filterport.framework filterport 27.1.0.170

PlugPlugOwl.framework PlugPlugOwl 11.5.2.130

libzip.framework libzip 23.0.0.0

AdobeAGM.framework AdobeAGM 7.1.0 79.27b150cfb6.

AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER"

AdobePDFL.framework AdobePDFL 17.0.0 79 . 49d0f7fa

dvavulcansupport.framework dvavulcansupport 23.0.0.0

dvacore.framework dvacore 23.0.0.0

aiport.framework aiport 27.1.0.170

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5.

dvatransport.framework dvatransport 23.0.0.0

AdobeXMP.framework AdobeXMPCore 79.a8d475349 79.a8d475349

AdobeJP2K.framework AdobeJP2K 4.0.0 79.6dcde51

dvaaudiodevice.framework dvaaudiodevice 23.0.0.0

LogSession.framework LogSession 8.2.0.16

dvaaudiodsp.framework dvaaudiodsp 23.0.0.0

PlugPlugExternalObject.framework 11.5.2.130

AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.8567dec.

dvametadataapi.framework dvametadataapi 23.0.0.0

WRServices.framework WRServices 17.5.1 17.5.1.0

AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.27b150cfb6.

boost_threads.framework boost_threads 23.0.0.0

CloudAILib.framework CloudAILib 27.1.0.170

SPBasic.framework SPBasic 27.1.0.170

AdobeCoolType.framework AdobeCoolType 8.3.0 79.27b150cfb6.

boost_regex.framework boost_regex 23.0.0.0

dvamediatypes.framework dvamediatypes 23.0.0.0

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 23.0.0.0

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 9.0.0.52792 79.fb3b9dfa

dvaui.framework dvaui 23.0.0.0

MacMemory.framework MacMemory 27.1.0.170

AILib.framework AILib 27.1.0.170

ICUData.framework ICUData 14.0.04ee3a5

dvamarshal.framework dvamarshal 23.0.0.0

aifm.framework aifm 27.1.0.170

Unified Extensibility Platform uxp-7.1.0-11-16f02e5

UPIC 2.6.0

Required plugins:

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.6.1.2 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.6.1/"

CDO: 1.138.1

CmdN: 1.18.5

CDP: 1.162.1

Projects: 1.7.0

Loaded at: 260 ms - launch time impact: 460 ms

ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"

Loaded at: 35624 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"

Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

Loaded at: 263 ms - launch time impact: 0 ms

Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"

Loaded at: 264 ms - launch time impact: 0 ms

Lumenzia (Loaded) 11.0.0.0 - from the file "Plugin Market Place"

Loaded at: 34420 ms - launch time impact: 673 ms

Loupedeck (Prepared) 1.0.9.0 - from the file "Plugin Market Place"

Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"

Loaded at: 35205 ms - launch time impact: 0 ms

CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/"

CAPTURE: 2.0.41 STOCK: 4.0.2

Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"

Loaded at: 35625 ms - launch time impact: 0 ms

Photoshop Adjustments Panel (Loaded) 1.27.5.0 - from the file "Required Folder"

Loaded at: 34373 ms - launch time impact: 1 ms

Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"

Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"

Loaded at: 35626 ms - launch time impact: 3 ms

Photoshop In App Messaging (Loaded) 4.0.3.0 - from the file "Required Folder"

Loaded at: 35627 ms - launch time impact: 0 ms

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

IC popup message (Loaded) 1.0.0.0

Loaded at: 35206 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 35207 ms - launch time impact: 0 ms

Discover Panel (Loaded) 3.6.0.51 - from the file "Required Folder"

Loaded at: 35712 ms - launch time impact: 2 ms

Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"

Scan time: 3 ms - entries: 38

Extensions:

Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/index.html”

RP3 Raya Pro 3 HUB 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Raya 3 Hub/index.html”

com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/capture/capture.html”

com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/stock-panel-licensing/index.html”

Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

Lumenzia 9.2.1 - from the file “/Users/erwinschulz/Library/Application Support/Adobe/CEP/extensions/com.lumenzia.ext/index.html”

Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/manager.html”

Infinite Color 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/InfiniteColor/index.html”

Installed TWAIN devices: NONE

CShubert

Community Manager

Hi all, could you please share your sysinfo for the team to look into?

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

L

lv51153665

Participant

After last update remove tool became unusable: very often instead of removing just paints black blobs like simple black brush (sometines the blobs black with some other color inside).

Trevor.Dennis

Community Expert

I have seen a similar post earlier today, and they were using a Mac as well. I wonder if it is OS related?

https://community.adobe.com/t5/photoshop-ecosystem-discussions/remove-background-not-working/m-p/13886171#M740174

In Debbie's case it was definitely a poor performance issue, but when I see 'black blobs' it sounds more display related. Try Deactivate Native Canvas, and see if that helps.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded