P: Photoshop 27.7 & 27.8 on-device Remove Tool model remains unavailable, or Your device isn't supported for on-device processing
Hello Adobe team,
I am reporting an issue with Photoshop 27.7 on Windows 11 where the new Remove Tool on-device generative AI model cannot be enabled on an NVIDIA GeForce RTX 5080.
The “Device” option remains greyed out, even though all documented requirements appear to be met.
SYSTEM SUMMARY
Photoshop version: Adobe Photoshop 2026 / 27.7
Operating system: Windows 11
GPU: NVIDIA GeForce RTX 5080
VRAM: approximately 16 GB
DirectX: DirectX 12 / DirectX 12.2 available
NVIDIA driver: current and newer than Adobe’s stated minimum requirement
Photoshop GPU acceleration: enabled
Photoshop GPU status: GPU is detected and allowed
Available disk space: sufficient
The GPU is usable for normal Photoshop GPU acceleration.
The important detail is that Photoshop appears to detect and use the RTX 5080 for general GPU acceleration, but in the system information / GPU identification path the card is shown as:
NVIDIA GeForce RTX 5080 UNKNOWN
This strongly suggests that the issue is not general GPU acceleration, but the separate GPU qualification or capability check used for the on-device AI model.
WHAT I ALREADY CHECKED
I confirmed that “Use Graphics Processor” is enabled in Photoshop.
I checked the Remove Tool / Image Processing preferences.
I confirmed that the Remove Tool setting is set to “Faster”.
I also checked the “more stable / safer” setting path and switched back as needed.
I restarted Photoshop after changing the setting.
I reset Photoshop preferences.
I deleted / reset the relevant Photoshop user configuration data under AppData / Roaming.
I reinstalled Photoshop 27.7.
Adobe removal / cleanup components were triggered during reinstall.
The additional / advanced Adobe cleanup tool had to be started manually again.
I checked that the GPU is detected by Photoshop.
I checked that GPU acceleration is not disabled.
I checked that the VRAM requirement is fulfilled.
I checked that the NVIDIA driver is current.
I checked that the issue is not caused by insufficient disk space.
The standard Remove Tool components were installed automatically during the Photoshop reinstall.
After the the complete reinstallatiom I saw the missing “Remove Tool advanced components” anr installed manually the Photoshop plug-in through the Creative Cloud app.
So the issue should not be caused by missing Remove Tool Advanced components.
I considered whether the Windows system language / locale could be involved, but there is no evidence for that so far.
Despite all of this, the on-device option remains unavailable.
SNIFFER / GPU DETECTION SUMMARY
The Photoshop GPU sniffer runs successfully and detects the RTX 5080.
The GPU is not rejected for normal Photoshop GPU acceleration.
The relevant situation is:
GPU detected: NVIDIA GeForce RTX 5080
GPU acceleration: enabled / allowed
DirectX: available
VRAM: sufficient
Photoshop system info reports GPU as: NVIDIA GeForce RTX 5080 UNKNOWN
So the card is not missing, disabled, or unusable in Photoshop. The problem seems to happen later, in the qualification path for the local AI model.
COMPARISON WITH OTHER USERS
Other users appear to report the same or very similar issue with RTX 50-series / Blackwell GPUs.
Reported affected GPUs include RTX 5070 Ti, RTX 5080, and RTX 5090.
The pattern appears to be the same:
Windows 11
Photoshop 27.7 or recent Photoshop version
Current NVIDIA driver
RTX 50-series GPU
More than enough VRAM
GPU acceleration works in Photoshop
Remove Tool on-device model remains greyed out
Photoshop system info may show the GPU as UNKNOWN
This suggests that the problem may be related to RTX 50-series / Blackwell GPU qualification rather than an individual local installation issue.
CURRENT CONCLUSION
At this point, this does not look like a local configuration problem anymore.
The RTX 5080 fulfills the published requirements:
RTX 30-series or newer
At least 14 GB VRAM
Current NVIDIA driver
GPU acceleration enabled
Remove Tool set to Faster
Sufficient disk space
However, the on-device model is still blocked.
My suspicion is that Photoshop 27.7 currently does not correctly qualify some RTX 50-series / Blackwell GPUs for the local Remove Tool AI model.
The GPU works for normal Photoshop acceleration, but the separate on-device AI model check seems to fail because the GPU is internally treated as UNKNOWN or is not yet properly whitelisted / recognized.
REQUEST TO ADOBE
Please confirm whether RTX 50-series / Blackwell GPUs, especially the RTX 5080 and RTX 5090, are currently officially qualified for the Photoshop 27.7 on-device Remove Tool AI model on Windows.
If they are supposed to be supported, this appears to be a bug in the GPU detection / qualification / gating logic for the local AI model.
A clear confirmation would be helpful:
Is RTX 50-series support currently expected to work in Photoshop 27.7?
Is the UNKNOWN GPU identification relevant to the Device option being greyed out?
Is this a known issue?
Is a fix planned for an upcoming Photoshop Beta or release build?
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