P: "Adobe Community Help" keeps popping open (Windows)

Every designer I know that uses Photoshop has experienced this particular problem. If that is not widespread, I don't know what is.

The fraction of users that are affected by it do find it annoying.

But it is not a widespread problem, and we have not been able to reproduce it within Adobe.

Again, there is some other factor, outside of Photoshop, that triggers this problem - but we do not know what that factor might be. What we need is a system that shows the problem repeatably that we can debug.

It may have been reported by a small number of users, but if it's such a niche problem I don't know why there are so many web pages devoted to how annoying it is. Google it. A lot of people have the problem. As far as it only being on Windows, that may be the case on more recent versions of Mac OSX as I've been on Windows for a few years now, but even excluding the Mac aspect it's still a persistent problem. I am not surprised that you have not been able to reproduce the issue since it seems to happen randomly, but it always happens in these specific panels on the program. It generally occurs when the mouse passes over a spot in the panel, which seems to be different each time, but is repeatable as long as that panel is kept open. I do not have any plug-ins in Photoshop, and other than Firefox and Chrome web browsers, there is very little in common among the various computers I have owned that is not standard software and hardware and "outside Photoshop itself." Again, these are computers made by different manufacturers, with different specs, over a period of several years. This is a problem in Photoshop.

I would be happy to take any steps you would want me to to capture any data / screenshots that would be helpful to the team in diagnosing the issue next time it happens.

We have never seen this problem on Macintosh, only on Windows, and it only affects a relatively small number of users.

Please see the previous discussions in this topic -- this is almost certainly caused by some factor outside of Photoshop itself, and until we know what that other factor is, we can't reproduce the problem or fix it.

This is still happening regularly in Adobe Photoshop CC. This has been happening in every version of Photoshop on every computer I've had it on since the first Adobe CS at least. It usually happens in one of three places: Color Picker, Layer Style window, and Gradient Editor. Sometimes it will open as many as 50 help windows (although usually only 1 or 2), which as you can imagine isn't super conducive to...anything. Except a sudden shutdown of my computer. I have seen this problem reported all over the web and various semi-effective workarounds exist, but are far from fixes.

Again, this has been happening on every computer, Mac and Windows, I've had since the first version of Adobe CS. This means since Mac OSX's first iteration and Windows XP, across about 7 versions of this application, this same error has been causing me problems on at least 4 completely different computers (laptop and desktop, different manufacturers and wildly different processors / computing power.)

I would ask that before you add any more features to this program you fix this prolific problem.

Garconis, or anyone else, would you be willing to create and image your OS (using Ghost or something similar) so we can restore it on a machine internally to try and reproduce?

And again.

I hate you Adobe.

We're still experiencing this issue on windows 7. We've three copies going which all experience the bug around once a week! Exactly as described before. I've noticed such an issue happening on previous versions that I've used over the years, but this is the first time it has caused crashes.

Happens to me on random (mostly when I have been working on Photoshop for a few hours). It always happen only when I double-click on layers and the Adobe Community help would be invoked. I use Firefox by default, and it would spam-open so many tabs of the Adobe Community help like crazy. This is crazy.

Running Windows 7 64-bit, Adobe Master Suite CS6 (always updated).