P: "Adobe Community Help" keeps popping open (Windows)

Is there really nothing that you bring from one computer to another? It seems so weird that the people who see this issue see it on all of their computers and the folks that don't see it (which is the vast majority of users) never see it on any computers.

The behavior really seems to stem from a command to access help getting stuck and thus repeating (opening multiple help windows or browser tabs).

I often us Windows in a VM and everyone once in a while, the application/OS locks up for a second or so. Has nothing to do with I'm running, and I generally see it when just using a browser, to respond to a post like this for instance. When this freeze happens while I'm typing, whatever character I was typing when the freeze occurred will be spilling across my screen when the whole thing unfreezes. So if I was typing "fix" and the freeze occurred at the "i", after the freeze I would see "fiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiix".

I think something similar is going on here, that for some reason Help is being called up, there is a momentary freeze which causes the command to be repeated until the freeze clears up and then you have a bunch of help windows/tabs. If too many were summoned, it can cause Photoshop to crash.

I've gotten the same error several times, most recently today.

Today's events that caused it: while working with a rectangle shape I set the color of the gradient shape by double-clicking on it and opening the "color picker" window. Then I double-clicked the layers pallet to open the "layer styles" pallet. I chose "gradient overlay" (foreground color to transparent gradient), clicked the color slider bar to open the color picker and tried to click a color in the document.

This launched the barrage of help windows. Any attempt to hit the ok button, cancel button, escape key, or move the window launched more help windows.

Photoshop CS6 Extended (13.0.1 x64)
Windows 7

Also just started experiencing this problem with a fresh install of Photoshop CS6 on a brand new Windows7 Machine :S Wonder how many more years Adobe needs to figure this out???

I have seen it on ALL machines I've used with Photoshop, and ALL operating systems since XP to current, hence I highly doubt it has anything to do with Operating System, Hardware or otherwise..... Plain and simple, it's a bug in their software and a godamn annoying one at that. CS5 didn't seem to suffer as badly as CS6 does, so I'm rolling back as we speak.

Awesome job Adobe! I feel so much better for having paid for my upgrade to CS6 * sarcasm*

And today, I highlighted some text within a text box. Then went up to the top to select the color it was set to. I clicked the color box to ideally open the color picker and change the color. Upon clicking the color box in the top toolbar area, I got the following error,

"Color Picker (Text Color)
There was an error initializing the Adobe Help application. You may need to re-install the application and the Help component.
(-6)

OK"

along with 5 "Help" tabs opening in Chrome http://helpx.adobe.com/photoshop/topi...

Upon clicking "OK" on the error message, I got ANOTHER 8 Help tabs open, for a total of 13 "Help" tabs. And then when trying to click back into Photoshop to close the Color Picker (luckily it didn't cause Photoshop CS6 Extended to crash this time), it opened 8 more tabs...and kept doing it every time I tried to click into Photoshop to close the Color Picker (every time I did, Chrome took focus and ended up covering the Color Overlay window on my second monitor...so I am having a wee bit of trouble keeping Photoshop to have focus before another Help brings Chrome back to the forefront with another helpful "Help" tab.

It continues:



One hour into the work day, and I'm already getting errors related to this...

Either way, since we are a mere 1% I'm sure it's a very low priority.

Aside from the 4 machines mentioned above, every machine I've ever had since CS2 has done this.That's at least 5 more machines over the years, different hardware, different software.

With CS2 and CS3 you could rename or delete the help folder. You would still get error messages but you could click them away without losing work. No workaround for CS6.

I disagree, I completely believe that they're having reproduction issues, I haven't EVER had that bug since I got my Macbook, and I only had it a few times when I was on my PC...

I personally don't believe for a minute that they can't reproduce this problem.

Every machine I try has this problem, (4 different machines: XP Home, Win7, XP x64, all with drastically different hardware),

Ah, haha ok. Read your post. Though you're not staff, I agree. I suppose we've beaten this dead horse sufficiently. Although technically, this topic hasn't been marked 'acknowledged' yet, so I'm led to believe that continuing to increase the volume of complaints and comments here will still help.
"Brett N", in his post on this 3rd page of this topic, stated that he tried to recreate the error but couldn't.
It's difficult to track what the Photoshop team is working on and what they're not. Anyone posting about their experience with Adobe products here is using this site as intended by Adobe.

But I'll refrain from tossing more copy-cat posts in here - I just don't want this topic to go cold. This has been going on for MANY versions of PS.

My second paragraph may have been a little on the cynical side, but no, "this guy" is not trolling. This guy is serious.