P: "Adobe Community Help" keeps popping open (Windows)

Curious if people have been using the Photoshop CS6 beta, or recently release Photoshop CS6 (available as a trial on adobe.com)

We changed the way that help works in CS6, so I'm wondering if anyone can still reproduce this in CS6.

Happened to me on multiple systems, all with different software installed (CS 4, 5, 6) and always in Photoshop.

I've had it on Dell laptops, normal desktop systems, etc.

When you live in Photoshop (work, 50% of my time is spent in Photoshop) it's just something you learn to live with.

Sometimes help opens repeatedly, and you have about 4 to 20 windows open at once. Sometimes just once. I just always hope it's not more often than that because I've had computer crashes on lesser systems due to this issue.

As stated before, it seems to happen a lot when you're going into the Layer Styles panel, but I've also had it happen during other actions, mostly related to the Layers panel, I believe.

Perhaps it's got something to do with holding certain keys down while clicking in the layers panel. The reasoning behind that being that not everyone seems to have this issue, and I'd like to think after about 8 years of Photoshopping daily I'm a bit too fast for my own good sometimes ;)

Hope this can be fixed some day.

I have had this problem on every version of Photoshop beginning with CS (and now CS5.5.1 64-bit), and on every computer I've ever owned

I used to delete or rename Help folder but now it has a web page and goes crazy opening browser windows. The only way to stop it is to kill Ps in the task manager and lose unsaved work.

It happens when working on Effects and today I had a .psd with only two layers with a single effect and it went crazy opening browser windows.

After years, I'm getting pretty sick of this obnoxious bug.

No tablets just a Logitech mouse.

I have had this problem on every version of Photoshop beginning with CS (and now CS5.5.1 64-bit), and on every computer I've ever owned

I used to delete or rename Help folder but now it's has a web page and goes crazy opening browser windows. The only way to stop it is to kill Ps in the task manager.

It happens when working on Effects and today I had a .psd with only two layers with a single effect and it went crazy opening browser windows.

After years, I'm getting pretty sick of this obnoxious bug.

CS5.1 64bit, same issue, after 2 hours of working, help window poped up 😞 when trying to choose color

One other comment: I've never seen this happen on a Mac. Has anyone else seen it on a Mac?

I have always had this problem on every computer and every version of Photoshop that I have ever used, going way back to the first CS (and maybe before that). What I find in common with other people is this:

I create very complex files with hundreds of layers and layer effects. After the application has been running for hours, or days, that is when the Help starts popping up, triggered by doing something in the Layer Effects dialog (usually when I try to edit a gradient).

I wouldn't pursue any connection to the Wacom driver... it sounds to me like a red herring. I've never had a Wacom or other unusual input device.

I had this happen to me just the other day, with Photoshop CS5 x64 on Windows 7 x64 for the first time in months.

I was specifically working on a text layer that had been made into a Smart Object, and my intent was to alter the color of the text. But rather than open the Smart Object image, I absent-mindedly chose the Text Tool and started to change the color. Up popped Community Help, unexpectedly.

Unfortunately, I tried to reproduce this behavior doing the same operations again, and I could not.

Photoshop clearly has data used in its event loop that can become corrupted, and after that who-knows-what is subsequently being mis-recognized as a request for help.

In other words, the unexpected help pop-up itself quite likely isn't the bug, nor even a direct result of the bug, but an indirect result of memory corruption from a bug that happened MUCH earlier, in some other place in the code. It doesn't even have to be a bug in Photoshop - it could have been a bug in the display driver that caused the corruption.

But (Adobe Engineers), it's not hard to imagine adding some defensive code to the event loop for Release builds to try to detect such corruption and work around it. That wouldn't solve the original problems but it would make the user experience better for those who do run into the corruption-inducing bugs!

-Noel

Hello everyone who is still trying to figure this out. Kinda strange after 7 months it still hasn't been fixed.

Anyways I to ran into this problem. I was going into the blending options for layers by double clicking and the the Adobe Community Help kept on popping up over and over whenever I try to exit or minimize it. If i tried to ignore it, the Help window would come to the foreground. I figured out the help window would only pop back up when I had photshop selected and not when I have some other program selected even with photoshop running.

I got it to stop after exiting the Blending Option window within Photoshop and so far when I go back into blending options it has yet to come up. This was the first time ever running into this problem.

I don't know my computer specs but I am using CS5. I hope this helps and if you need more info just ask and I'll try my best to give it to you.

A bit more info from me.

As I wrote some time back, PS displays different kinds of behaviour when the bug appears. Sometimes it just opens a few help windows in the browser, sometimes so many that it crashes.

I have earlier noticed an error code when PS opens so many windows that it crashes, but I accidentally closed this window before I wrote down the error code.

Anyway, today PS once again crashed and this time I got the code. I don't know if it will be of any help, but when debugging, an error code usually is better than nothing at all :-)

The code I got was: R6025 pure virtual function call.

I'm using PS CS on Windows 7 64 bit.