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Participant
August 4, 2021

P: Color Distortion When Opening Images saved from Facebook in Photoshop 26.5

  • August 4, 2021
  • 75 replies
  • 28211 views

After updating to the latest version of Photoshop, we encountered an issue where images saved from Facebook from the previous year display color distortions when opened in the program. However, images saved recently from Facebook open without any issues and display correctly.

 

 

75 replies

Adobe Employee
July 26, 2025

.

BladeRunnerGeek
Participant
July 24, 2025

Occasionally when I open images in PS I get these strange gray lines repeated down only one half of the image. It feels like the image is corrupted but as long as I don't save it I can view it in Windows Photos without the lines. Screen capture supplied. Any suggestions?

Windows 11 Professional

 

 

System info:

Adobe Photoshop Version: 26.8.1 20250624.r.8 5e0d05d x64
Number of Launches: 91
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.4770
System architecture: Intel CPU Family:6, Model:7, Stepping:2, AVX2, AVX-VNNI, HybridCPU(8:8), HyperThreading
Physical processor count: 16
Logical processor count: 24
Processor speed: 3187 MHz
Built-in memory: 32585 MB
Free memory: 20888 MB
Memory available to Photoshop: 25044 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 9.5.0
SAM SDK Version: 13.1.2
ACP.local Status:
- SDK Version: 5.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.4.0.31
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.0.0-beta.11
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0
NGL Version: 1.40.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 8.4.0
TextEngine: ATE 7.9.0 (d611361)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3090 Ti
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3090 Ti UNKNOWN, NVIDIA
Intel(R) UHD Graphics 770 UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 24,313 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3440, 1440)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
D:\Program Files\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=340148 -comment=Photoshop Version: Adobe Photoshop 26.8.1 20250624.r.8 5e0d05d x64

[1 ms]
Start GetSnifferResult

[1195 ms]
Start sniffer 2025-07-24 20:28:12
# Photoshop Version: Adobe Photoshop 26.8.1 20250624.r.8 5e0d05d x64
D:\Program Files\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=340148 -comment=Photoshop Version: Adobe Photoshop 26.8.1 20250624.r.8 5e0d05d x64

{64 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,440, 1,440)
Dimensions: (3,440 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3090 Ti index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3090 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 24,313 MB
VRAM: 24,313 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,083 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2025-05-14 000000.000000-000
Driver age: 2 months
Driver version: 32.0.15.7652
Supports UMA: UNSUPPORTED
D3D-ID: 8707

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,211 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,083 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2025-04-16 000000.000000-000
Driver age: 3 months
Driver version: 32.0.101.6737
Supports UMA: SUPPORTED
D3D-ID: 18048
End platform native
{336 ms}

{336 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3090 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 25,756 MB
VRAM: 25,756 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 813 GB / s
Compute score: 11,081.6
Device name string: NVIDIA GeForce RTX 3090 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 15,586 MB
VRAM: 15,586 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 94 GB / s
Compute score: 318.088
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1142 ms}

Exit code kExitNormal
End sniffer 2025-07-24 20:28:13
[kStatusNormal, kExitNormal]

[1196 ms]
Finish RunAllAPIs

[1200 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970175343391096764
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: D:\Program Files\Adobe Photoshop 2025\
Temporary file path: C:\Users\NEWUSE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 1.39T free
Required Plugins folder: D:\Program Files\Adobe Photoshop 2025\Required\Plug-ins\
Primary Plugins folder: D:\Program Files\Adobe Photoshop 2025\Plug-ins\

Installed components:
ACE.dll ACE O O
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguistic Library 792708d
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2025/03/11-13:46:07 79.3325af6 79.3325af6
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.6336193 79.6336193
AdobeXMP.dll Adobe XMP Core 2025/03/06-19:12:03 79.9690a87 79.9690a87
AdobeXMPFiles.dll Adobe XMP Files 2025/03/06-19:12:03 79.9690a87 79.9690a87
AdobeXMPScript.dll Adobe XMP Script 2025/03/06-19:12:03 79.9690a87 79.9690a87
AGM.dll AGM O O
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2025/03/11-10:42:09 79.0edcdaa 79.0edcdaa
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2025/03/11-13:46:07 79.ffa7413 79.ffa7413
AXE8SharedExpat.dll AXE8SharedExpat 2025/03/06-19:12:03 79.4abff3a 79.4abff3a
AXEDOMCore.dll AXEDOMCore 2025/03/06-19:12:03 79.4abff3a 79.4abff3a
BIB.dll BIB O O
BIBUtils.dll BIBUtils O O
CoolType.dll CoolType O O
CRClient.dll Adobe Crash Reporter Client DLL 16.7.0.202408221003_c7c60a5
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2025 25.2.0
dvaadameve.dll Adobe DVA 2025 25.2.0
dvaappsupport.dll Adobe DVA 2025 25.2.0
dvaaudiodevice.dll Adobe DVA 2025 25.2.0
dvaaudiotoolkit.dll Adobe DVA 2025 25.2.0
dvacore.dll Adobe DVA 2025 25.2.0
dvacrashhandler.dll Adobe DVA 2025 25.2.0
dvaevefactory.dll Adobe DVA 2025 25.2.0
dvamarshal.dll Adobe DVA 2025 25.2.0
dvamediatypes.dll Adobe DVA 2025 25.2.0
dvametadata.dll Adobe DVA 2025 25.2.0
dvametadataapi.dll Adobe DVA 2025 25.2.0
dvametadataUI.dll Adobe DVA 2025 25.2.0
dvanet.dll Adobe DVA 2025 25.2.0
dvaplayer.dll Adobe DVA 2025 25.2.0
dvascripting.dll Adobe DVA 2025 25.2.0
dvastorage.dll Adobe DVA 2025 25.2.0
dvatemporalxmp.dll Adobe DVA 2025 25.2.0
dvatransport.dll Adobe DVA 2025 25.2.0
dvaui.dll Adobe DVA 2025 25.2.0
dvauxphost.dll Adobe DVA 2025 25.2.0
dvauxpui.dll Adobe DVA 2025 25.2.0
dvavulcansupport.dll Adobe DVA 2025 25.2.0
dvaworkspace.dll Adobe DVA 2025 25.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.3.0-uxp-b1d8c85
dynamiclink.dll Adobe DVA 2025 25.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2025/03/06-19:12:03 79.6311509 79.6311509
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.14
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.14
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2025/03/11-13:46:07 79.a22178b 79.a22178b
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.8
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.8
PSViews.dll Adobe Photoshop 2025 26.8
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
SVGRE.dll SVGRE 79.5724c48 79.5724c48
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-8.3.0-uxp-b1d8c85
UPIC 2.6.0


Required plugins:

Accented Edges 26.8 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.8 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.8 - from the file “Filter Gallery.8bf”
Average 26.8 - from the file “Average.8bf”
Bas Relief 26.8 - from the file “Filter Gallery.8bf”
BMP 26.8 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.8 - from the file “Filter Gallery.8bf”
Charcoal 26.8 - from the file “Filter Gallery.8bf”
Chrome 26.8 - from the file “Filter Gallery.8bf”
Cineon 26.8 - from the file “Cineon.8bi”
Clouds 26.8 - from the file “Clouds.8bf”
Color Halftone 26.8 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.8 - from the file “Filter Gallery.8bf”
Conté Crayon 26.8 - from the file “Filter Gallery.8bf”
Craquelure 26.8 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.8 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.8 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.8 - from the file “Filter Gallery.8bf”
Crystallize 26.8 - from the file “Standard MultiPlugin.8bf”
Cutout 26.8 - from the file “Filter Gallery.8bf”
Dark Strokes 26.8 - from the file “Filter Gallery.8bf”
De-Interlace 26.8 - from the file “Standard MultiPlugin.8bf”
Dicom 26.8 - from the file “Dicom.8bi”
Difference Clouds 26.8 - from the file “Clouds.8bf”
Diffuse Glow 26.8 - from the file “Filter Gallery.8bf”
Displace 26.8 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.8 - from the file “Filter Gallery.8bf”
Entropy 26.8 - from the file “statistics.8ba”
Export Color Lookup Tables 26.8 - from the file “Export3DLUT.8be”
Extrude 26.8 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.8 - from the file “FastCore.8bx”
Fibers 26.8 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.8 - from the file “Filter Gallery.8bf”
Filter Gallery 26.8 - from the file “Filter Gallery.8bf”
Fresco 26.8 - from the file “Filter Gallery.8bf”
Glass 26.8 - from the file “Filter Gallery.8bf”
Glowing Edges 26.8 - from the file “Filter Gallery.8bf”
Grain 26.8 - from the file “Filter Gallery.8bf”
Graphic Pen 26.8 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.8 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.8 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.8 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.8 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.8 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.8 - from the file “Filter Gallery.8bf”
JPEG 2000 26.8 - from the file “JPEG2000.8bi”
Kurtosis 26.8 - from the file “statistics.8ba”
Lens Blur 26.8 - from the file “Lens Blur.8bf”
Lens Correction 26.8 - from the file “Lens Correction.8bf”
Lens Flare 26.8 - from the file “Standard MultiPlugin.8bf”
Liquify 26.8 - from the file “Liquify.8bf”
Matlab Operation 26.8 - from the file “ChannelPort.8bf”
Maximum 26.8 - from the file “statistics.8ba”
Mean 26.8 - from the file “statistics.8ba”
Measurement Core 26.8 - from the file “MeasurementCore.8me”
Median 26.8 - from the file “statistics.8ba”
Mezzotint 26.8 - from the file “Standard MultiPlugin.8bf”
Minimum 26.8 - from the file “statistics.8ba”
MMXCore Routines 26.8 - from the file “MMXCore.8bx”
Mosaic Tiles 26.8 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.8 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.8 - from the file “Filter Gallery.8bf”
Note Paper 26.8 - from the file “Filter Gallery.8bf”
NTSC Colors 26.8 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.8 - from the file “Filter Gallery.8bf”
OpenEXR 26.8 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 26.8 - from the file “Filter Gallery.8bf”
Palette Knife 26.8 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 26.8 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.8 - from the file “Standard MultiPlugin.8bf”
PCX 26.8 - from the file “PCX.8bi”
Photocopy 26.8 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.8 - from the file “ChannelPort.8bf”
Pinch 26.8 - from the file “Standard MultiPlugin.8bf”
Pixar 26.8 - from the file “Pixar.8bi”
Plaster 26.8 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.8 - from the file “Filter Gallery.8bf”
Pointillize 26.8 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.8 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.8 - from the file “PBM.8bi”
Poster Edges 26.8 - from the file “Filter Gallery.8bf”
Radial Blur 26.8 - from the file “Standard MultiPlugin.8bf”
Radiance 26.8 - from the file “Radiance.8bi”
Range 26.8 - from the file “statistics.8ba”
Render Color Lookup Grid 26.8 - from the file “Export3DLUT.8be”
Reticulation 26.8 - from the file “Filter Gallery.8bf”
Ripple 26.8 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.8 - from the file “Filter Gallery.8bf”
Save for Web 26.8 - from the file “Save for Web.8be”
ScriptingSupport 26.8 - from the file “ScriptingSupport.8li”
Shear 26.8 - from the file “Standard MultiPlugin.8bf”
Skewness 26.8 - from the file “statistics.8ba”
Smart Blur 26.8 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.8 - from the file “Filter Gallery.8bf”
Solarize 26.8 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 26.8 - from the file “Filter Gallery.8bf”
Spherize 26.8 - from the file “Standard MultiPlugin.8bf”
Sponge 26.8 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.8 - from the file “Filter Gallery.8bf”
Stained Glass 26.8 - from the file “Filter Gallery.8bf”
Stamp 26.8 - from the file “Filter Gallery.8bf”
Standard Deviation 26.8 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 26.8 - from the file “Filter Gallery.8bf”
Summation 26.8 - from the file “statistics.8ba”
Targa 26.8 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.8 - from the file “Filter Gallery.8bf”
Tiles 26.8 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.8 - from the file “Filter Gallery.8bf”
Twirl 26.8 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.8 - from the file “Filter Gallery.8bf”
Vanishing Point 26.8 - from the file “VanishingPoint.8bf”
Variance 26.8 - from the file “statistics.8ba”
Water Paper 26.8 - from the file “Filter Gallery.8bf”
Watercolor 26.8 - from the file “Filter Gallery.8bf”
Wave 26.8 - from the file “Standard MultiPlugin.8bf”
WIA Support 26.8 - from the file “WIASupport.8li”
Wind 26.8 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.8 - from the file “WBMP.8bi”
ZigZag 26.8 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 9.1.1.3 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-9.1.1\"
CmdN: 1.25.23
FMS: 1.9.9
UAM: 1.2.8
UAB: 2.18.0-16
UAB4: 5.22.0
Loaded at: 132 ms - launch time impact: 39 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.16.0.0 - from the file "Required Folder"
Loaded at: 2695 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.26.0.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 149 ms - launch time impact: 0 ms
Shape Shifter (Loaded) 2.0.2.0 - from the file "Plugin Marketplace"
Loaded at: 1242 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder"
Loaded at: 2268 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.11.89.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\"
CAPTURE: 2.0.41 STOCK: 4.2.7
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.3.7.0 - from the file "Required Folder"
Loaded at: 2696 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.12.1.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.7.0.0 - from the file "Required Folder"
Loaded at: 2696 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Share Panel (Prepared) 1.0.19.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 2326 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 2327 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2505.123.1.1 - from the file "Required Folder"
Loaded at: 2697 ms - launch time impact: 17 ms
Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"
Scan time: 1 ms - entries: 35

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\index.html”
com.pantone.v1.1.auth 1.0.10 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Pantone Connect\html\auth.html”
Pantone Connect 1.0.10 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Pantone Connect\html\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\stock-panel-licensing\index.html”
Export As 4.8.16 - from the file “D:\Program Files\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.16 - from the file “D:\Program Files\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\manager.html”

Installed TWAIN devices: NONE

Kevin Stohlmeyer
Community Expert
Community Expert
July 24, 2025

Hi @BladeRunnerGeek Disable the integrated Intel GPU - it may be causing a conflict with your G RTX. Photoshop can only use one GPU at a time. 

Participant
July 20, 2025

Same problem. I open in Affinity Photo and re-export.

Inspiring
July 16, 2025

Could anyone having the issue please upload some sample "affected" jpg file?

 

EDIT: Please ignore me, found it the earlier posts

Legend
July 11, 2025

@jane-e he had a long ranting thread with numerous bumps about supposed color issues and Adobe not fixing them. FYI.

Participant
July 11, 2025

I'm also getting the "Could not open because of file-format module cannot parse the file."

jane-e
Community Expert
Community Expert
July 10, 2025

@TheBeatnikHimself wrote: "My post has been deleted and then merged into this thread. This is not OK. Please explain why my post got deleted and is now in a thread which has nothing to do with the issues I raised."

 

Please clarify, as it appears that you said two contradictory things. Was your post deleted, or was it merged into this thread? You said both...

 

Also, can you please check your page to see if you can find your missing post (or not)?

https://community.adobe.com/t5/user/viewprofilepage/user-id/35391372

 

Jane

TheBeatnikHimself
Known Participant
July 10, 2025

My post has been deleted and then merged into this thread. This is not OK. Please explain why my post got deleted and is now in a thread which has nothing to do with the issues I raised.

Participant
July 10, 2025

I recently had this issue coming. when i try to drop a image this effect is applying, but if i copy & paste the same image it shows as original. i had this issue while using the images downloaded from facebook

 

 

 

Participant
November 14, 2022

Hi, if I do a lossless optimization of a jpeg image using this tool on Windows, and then open it in Photoshop 24.0.0, the jpeg looks all corrupted.

It looks all right in all browsers (FF, Chrome, IE) and image viewers I have. If I upload it to my wordpress site, a plugin converts it to webp, avif and different thumbnail sizes without problems.

 

If I'm correct, the tool just uses well-known open source command line tools and libraries to compress images, like ones popular on *nix servers to bulk compress images. So it might not be limited to this specific tool.

 

Left original jpg opened in PS, right the optizimed one.

 

 

D Fosse
Community Expert
Community Expert
November 14, 2022

There is no such thing as lossless jpeg compression, so I'd take that with a pinch of salt. Jpeg is lossy compression.

 

However, there is a new AI filter in Photoshop that will remove jpeg artifacts after the fact. Maybe that's what you need. I've tested it, and it works really well.

Participating Frequently
July 8, 2025

The camera raw solution does not work for me - I get a parsing error when I try it.

 

 

nikunj.m
Community Manager
Community Manager
July 8, 2025

Hi, the error you're getting is different and may be caused due to a corruption in the file itself. Try resaving the file, or maybe resaving the file to a different location, to check if that makes a difference. 


Thanks,
Nikunj