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Participating Frequently
May 17, 2021

P: Continual Crashing non stop

  • May 17, 2021
  • 37 replies
  • 1726 views

Cannot get Photoshop to work today crashing continually - cant even process one file. Never had a problem for years but totally unworkable right now. After todays update. Restarted etc no change

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37 replies

Participating Frequently
May 18, 2021

Thank you,, All the best more power Adobe Team...🙏🙌

Legend
May 18, 2021

Engineering is working on a fix as we speak. You're definitely hitting the same crash bucket as Joachim and Peter.

Participating Frequently
May 18, 2021

hope this issue solved the soonest 

Participating Frequently
May 18, 2021

yeah I see clearly now... you are 100 percent right...Mr.@mark_dahm  The moment i Disabled the RULER, it is smooth and runs well... then i tried to ENABLE again just to make sure for my side... IT CRASH again and the ERROR has been showed up...

Participating Frequently
May 18, 2021

@mark_dahm thank you appreciate your feedback... please as I really have a lot of pending to submit and deliver appreciate your update soon... hopefully, this works in the meantime.

Mark C. Dahm
Community Manager
Community Manager
May 18, 2021

@Aura Entertainment , we suspect a fix that was made in 22.4 that cured a larger problem, but mixed up our ruler code; if you disable the ruler, we believe you could steer clear of issues for now. We'll get an update out to restore the rulers ASAP.

Participating Frequently
May 18, 2021

SAME HERE, started when i update PS.. everything is fine but after this update... my GPU are update, scratch disk are separately in SSD and HDD optimized for ps. i have a fairly good amount of RAM 64gb, GPU 1660ti, always CRASH whenever i opn several smart objects in PSB format... other apps like adobe illustrator and after effects are working fine.....even reinstall the app several time removing the preferences for clean install.. but still no luck,, pls help

ilex_verticillata
Inspiring
May 18, 2021

Ah. No, that was what happened. I crashed seven times in one hour so was too hurried to take the time.

Legend
May 18, 2021

There isn't a way to submit after the fact. Maybe you didn't include your email address in the dialog?

Peter5D0CAuthor
Participating Frequently
May 18, 2021

Unfortunately its started again this morning ! Fix this ADOBE you should have left well alone !