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Participating Frequently
May 17, 2021

P: Continual Crashing non stop

  • May 17, 2021
  • 37 replies
  • 1726 views

Cannot get Photoshop to work today crashing continually - cant even process one file. Never had a problem for years but totally unworkable right now. After todays update. Restarted etc no change

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37 replies

donbarrum
Inspiring
May 18, 2021

@mark_dahm I dont use rulers, or rarely. I haven't used them recently but they are turned "on" inside the canvas. I guess that might be enough for it to crash?

I did send in my crash log as well. 

ilex_verticillata
Inspiring
May 18, 2021

I have located the logs, but how do I access the dialog to submit after the fact?

ilex_verticillata
Inspiring
May 18, 2021

That's odd. I am sure I sent several

Mark C. Dahm
Community Manager
Community Manager
May 18, 2021

@joachim_barrum Studio drivers should be fine. I think something else (other than drivers) may be in play. We are collecting information.

Initial investigation looks like Rulers might be causing some of this; do you use rulers in your documents? Does this issue still occur if you turn rulers off?

Clearly, this is just a short term investigation; we obviously gotta get rulers to work.

Legend
May 18, 2021

@holly_christensen I'm not seeing any crash logs from you. If you can submit one with your email address I can investigate if you're seeing the same issue as Peter and Joachim. https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Legend
May 18, 2021

@7410938 I'm not seeing any crash logs from you. If you can submit one with your email address I can investigate. https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Legend
May 18, 2021

*Elise Walton I'm not seeing any crash logs from you. If you can submit one with your email address I can investigate. https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Legend
May 18, 2021

@Peter Chater -I found your crash logs, thank you for submitting them. Engineering is investigating this issue.

Engineering recommended disabling/hiding rulers. Let me know if that helps in the meantime.

donbarrum
Inspiring
May 18, 2021

@Peter Kervarec  thanks....But I all ready have the latest Studio Drivers. Are you using the game drivers which updates more frequently from Nvidia? 

Peter5D0CAuthor
Participating Frequently
May 18, 2021

@holly_christensen 
I tried to but couldnt work it out ended up uninsatlling and reinstalling...grrr but then
this is what Adobe advised
I have an NVIDIA  graphics card, but you have to go to the website of your graphics card and download the latest driver.
Once installed it worked but I'll never get back my lost day.