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mikestapleton68
Participant
October 29, 2014

P: Could not complete your request because of a program error.

  • October 29, 2014
  • 170 replies
  • 3366 views

i keep getting this message when i try to do anything in photoshop a second time what i mean is when first opened photoshop works when i close the first image the go to do anything else i get the message: Could not complete your request because of a program error.i have uninstalled and reinstalled photoshop cc but no difference i have taken a couple of screen shots which i hope will give you more information

i hope you can solve this problem as i am at my wits end

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    170 replies

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    F
    FeedbackCommunityMember
    Inspiring
    June 3, 2015
    I'm having the same problem. Have tried deleting the preference files from the Library, disabling third party plug-ins and deselecting 'Enable generator'. Nothing works. This is the error log I get:

    2015:03:13 16:47:36 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141204.r.310/photoshop/main/photoshop/sources/USheetList.cpp : 246 : REQUIRE failed
    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2015
    OK I tried the method you told, and the preferences are reset. Saying that, the issue is solved. Thanks for the assistance.
    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2015
    No there's no "reset" button, but is a "default" button in a few categories within preferences. But I didn't know it doesn't reset it, never have faced any issue before so no experience with technicalities. Thanks for info, I'll try it.
    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2015
    That doesn't sound like you reset preferences at all. There is no such button to reset preferences in the shipping version of Photoshop.

    Either hold down control-alt-shift while launching Photoshop and say "yes" to deleting the prefs, or just delete the files in the Photoshop preferences folder.
    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2015
    But I already tried that. I clicked on the "default" button wherever it appeared in preferences and it notified me that the changes will take place on next PS launch. So I closed PS and restarted it but still the same.

    Is there any other way to reset preferences?
    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2015
    Something in your document is trying to pass a bad color mode to a layer function that expects a valid mode for layers. My guess would be shape layer tools, but resetting prefs should clear that.
    F
    FeedbackCommunityMember
    Inspiring
    May 9, 2015

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    F
    FeedbackCommunityMember
    Inspiring
    May 8, 2015
    That file is in your Photoshop preferences folder.
    F
    FeedbackCommunityMember
    Inspiring
    May 8, 2015
    Yes I did reset the preferences, but its still same. Can you please tell me where can I find PSErroeLog.txt on my PC?
    F
    FeedbackCommunityMember
    Inspiring
    May 8, 2015
    The PSErrorLog.txt contents would help.
    Have you tried resetting Photoshop's preferences?
    Show more replies
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