Inspiring

P: Create new window not reflecting right dimensions from clipboard

Forum|Forum|3 years ago
June 17, 2022
217 replies
63368 views

Hello, I am having an issue with photoshop where File > New > is not auto-inputting the clipboard size into the canvas size for the new document. This has worked on every version of photoshop until this point. I sadly ended up on version 23.3.2 (photoshop just updated itself in the last couple days I guess without me noticing, and I am pretty sure I had that auto update turned off since I reverted back to 22.2 a couple weeks ago, sigh)

Have you guys considered testing your product before launching updates? I reverted back to 22.2 because of all the bugs I was experiencing with the latest versions. Seems turning auto update off cant even save me.

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Windows

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BlackendedUK

Participant

Thank you for this. I couldn't work out how to resolve this after hours playing around I decided to search on the forum and I came across your solution.

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n8turepix

Known Participant

On the latest update to Photoshop (23.4.1) on Windows, creating a new document from the clipboard is using a default image size that doesn't match the dimensions of the image stored in the clipboard. I'm on Windows 11, but it also had the same behavior on Windows 10 before my upgrade a week ago.

To reproduce:

Use the Snipping Tool app on Windows to select an area from the display.

Open Photoshop, select File/New.

The clipboard option will show the size of the image on the clipboard, but the actual document size that's created when it's chosen will be the dimensions of a previous image. It looks as if Photoshop is inspecting a list of previous clipboard sizes and choosing the wrong one, like an off-by-one indexing error.

Stephen Marsh

Community Expert

Yes, this is a well known bug by now, there have been many reports on the forum.

You have three choices until this is fixed:

1) Go into prefs and enable the legacy new document interface

2) Use a script (which allows you to retain the new document interface without using legacy)

3) Some users have had success renaming a certain folder

I'll dig up the link as topics such as this are being merged into one topic so that the developers can keep track of the reports:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-create-new-window-not-reflecting-right-dimensions-from-clipboard/idi-p/13015694

Moneyplant Research

Participant

Thank you for asking a great question, it really helped community ! people are awesome who are trying to help giving their expert advice.

natashah93244772

Known Participant

Does Adobe realize that professionals are paying a subscription for these tools?
Have the developers ever had to use photoshop to meet a deadline in order to pay rent, mortgage, or eat?
Why must we wonder what shortcut will be stripped or changed everytime there's an update?
Is someone getting their kicks? Little things like this is a continuation of "NEW CUSTOMERS GET 3 FREE MONTHS, AND TO OUR LOYAL 20 YEAR CUSTOMERS, HERE'S NOTHING"
Please, just stop already. You're pretty close to monopolizing design so we get it, you're cool, we bow down to you... UNCLE already!

marilynu26740998

Participant

Thank you so much, complexity!

Duane.Kennerson

Participating Frequently

Thatnks, this was driving me crazy.

With all the additons of "use legacy (insert normal function here)", you would think Adobe would stop messing around with default behaviors we have all become accustomed to...

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SimplTrixAuthor

Inspiring

When Apple made the change to their API, it immediately broke the Save As system in Photoshop. The engineers were able to come up with a workaround relatively quickly, even though it threw us all off course for a short while.
Jane

Striving for continuity is fine unless you end up with an inferior product.

I remember the Save As fiasco and windows users were going to be left with the most basic function (Save as) broken, for the sake of "continuity", but PS didnt expect the uproar from windows users. How was their "solution" to break Save as function for windows users in the first place though... "for continuity"... really? Thats either lazy, or horrible engineering, or both. We had to fight like crazy just to get it back

This time around breaking another basic function (auto clipboard size) is again either lazy or horrible engineering.

Theres obviously a problem with the engineering department if these are the kind of updates they push out.

Why can't they even get the "Reply" function to work properly, or the Quote feature to work properly, in this very forum.

It should ALWAYS, ALWAYS, ALWAYS be functionality first, not destroying decades of workflow memory second, and continuity third.

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pixel8mb

Participating Frequently

This started a few days ago, not sure if it's related to a program update. I'm using Photoshop version 23.4.1 from Creative Cloud on Windows 10. When copying an image from the internet, I go to photoshop to paste it into a new image, and the size of the new image I get to paste into, instead of matching what’s in my clipboard, is a different size. The New Image interface is different, showing on a large left pane "Recent Items" with the sizes of multiple items, I guess images I recently worked with? Googling to find a solution, I've found nothing similar. I will appreciate some help.

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complexity

Known Participant

Hi pixel8mb, ive had the same issue the past few weeks so today I contacted Adobe support about it as it was driving me crazy that such a simple and common function in the program had changed and we the users were not informed about it.

It took me 2 support agents, 2 remote sessions, who eventually advised me to install a previous older version of photoshop and then after all that 3 hours later finally a senior advisor informed the agent helping me to go to File>Preferences>General>Use Legacy "new document" interface, check this box, it fixes the issue. Why the suppot agents themselves aren't trained and informed of such changes in the software so they can help us users more easily is beyond me.

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Q.g.h.249982849ehq

Participant

The only thing that seems to work is CTRL-C, CTRL-N, ESC, CTRL-N, CTRL-V

jane-e

Community Expert

It depends on the platform, Mac and Win have different places for Preferences.
Stephen_A_Marsh

Meanwhile, photoshop team will preach "Continuity" when destroying everyone's workflow "so its the same across platforms!" 🤦‍:male_sign:

By @SimplTrix

SimplTrix, there are some things that are part of macOS and Windows OS that Adobe, Microsoft, Intuit, Blender, and every other software company have no control over.

All Mac software has an Application menu. Windows never does. Preferences are always in the Application menu on Macs. They are always in the Edit menu on Windows.
Macs have one shared menu bar that is always at the top. It changes depending on which application is active. Windows always has the menu bar as part of the application itself.
The Close, Minimize, and Maximize buttons each have their own look.

When Apple made the change to their API, it immediately broke the Save As system in Photoshop. The engineers were able to come up with a workaround relatively quickly, even though it threw us all off course for a short while.

When I started teaching Adobe software 33 years ago, we had separate classes for Macs and Windows. The software was so different that we couldn't put students into the same classroom. Now there are very few platform differences (I still use both), and I am very happy that Adobe strives for continuity across platforms.

I hope this helps,

Jane