P: CS4, CS5, CS6, CC: Cursor disappears on Mountain Lion (MacOS 10.8)

thanks for the suggestion Kemper.
I tried deleting Photoshop Preferences, and it initially seems to have fixed the disappearing brush cursor problem....
(On a Mac, hold Command+Option+Shift while starting Photoshop to delete the preferences.)
Generally it disappeared when changing the brush size below a certain point.

To follow up on my post two days ago, the fix of resetting all tools was no permanent.

I did however delete the Photoshop prefs and that has resolved the cursor issue for two days now.

That's helpful - it means that the OS bug is in the large cursor support, and may not affect smaller cursors.

A workaround I have found, though still pretty terrible, is to have caps lock on while I work. For some reason, it keeps the cursor from disappearing, though I'm unable to see brush size or a number of other symbols I rely on while it's in that mode. So yeah, still kind of sucks.

I had the same problem and contacted Adobe. Their fix was to 1) select brush tool 2) drop down the brush tool shortcuts menu 3) click dropdown arrow on the right 4) select reset all tools.

This resolved the issue for me....so far.

Antonio,

I read your description with interest. This data should be good for both Adobe and Apple to find the bug.

Last week I offered to send a petition, and I did receive some responses, but not enough. If more of you with this problem write to me, I will be able to send a petition to both Adobe and Apple, which may get a response, as opposed to our individual notes on this forum.

Please contact me directly at liora@dynamicbrushes.com with your email address, and I will add your names to the list.

Towards a better user experience.

Liora

Brief description:
On certain macs the mouse cursors stops being drawn on the Photoshop's interface after a couple minutes of the softwares's use. This happens in both CS5 and CS6

Long description:
This bug happens when the cursor overs on top of the UI panels from the canvas, instead of switching to the "hand" shape, it simply disappears, but still works on the canvas unless its shape is changed (for example, by increasing the brush size), then it will disappear for good. Increasing the brush size will make the cursor appear again, but reducing it will make it disappear again, in other words: small cursors disappear, big cursors don't.

Quick steps to repeat the bug:
Open a new document, switch to fullscreen, select the brush, quickly move between the canvas and a palette until the cursor disappears. It takes few seconds to up to 20, but it always happens.

Computer where this problem happens:
iMac 9.1 Core 2 Duo 3.06Ghz
Ram:8Gb DDR3
Graphic Card: ATI Radeon HD 4850 512Mb

Computer where this problem DOES NOT happen:
MacBookAir core i5
4Gb DDr3
IntelHD 3000 384Mb

Both machines were connected to the same wacom Cintiq21UX, with the same drivers. The imac (my work machine) was tested both on my usual work partition and from a new partition with a fresh installation of Mountain Lion and a trial install of CS5.

Hi Ray, guess Im just lucky. The whole issue sucks . . . apple seem more bothered about their multi billion dollar app, tablet and phone market now, they dont care about creatives who use their computers as the market is smaller.

Have you thought about switching to PC and selling your headache of a mac to fund the process? Dont think about using the mac as a pc monitor though . . . It does not work. . . . Tried it! . . . Spend loads on different cable combo's only to find that target display mode does not work.

I would go for Snow Leopard but this is not an option with new machines bought from Apple with ML preinstalled.

Downgrading is not a solution but a mere patch and only available for machines that originally came with Snow Leopard or previous OS versions.

Throwing money at the problem will not solve it, CS5/6 upgrades, new tablets etc. I can assure you that this issue IS solveable . . . . Last weekend i reformatted my hard drive and spent an eternity perfoming a clean install of every piece of software including snow leopard and, of course with the exception of apples mountain lion et voila! My machine is perfect! I can work again! . . . . The moral of the tale is never upgrade without checking ALL possible issues beforehand and if it aint broke dont even bother fixing it! Get rid of ML as it is NO GOOD. A pc system win7 i use works perfectly with wacom +adobe I conclude that ML is the problem and is clearly aimed at all those gadget freaks who want to integrate the rest of their toys inc twitter and FB instead of creatives who use their macs for work. . . . Hope this helps, I am now happy with a fully operationlal creative suite.