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Inspiring
August 22, 2012

P: CS4, CS5, CS6, CC: Cursor disappears on Mountain Lion (MacOS 10.8)

  • August 22, 2012
  • 308 replies
  • 2572 views

My cursor keeps disappearing with CS4 and CS5. This started after I installed Mountain Lion. I have noticed this on 2 different iMacs, one at home and one at work.

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308 replies

Participating Frequently
February 7, 2013
You may be right about this Andy. But I have spoken to two Apple Care supervisors who were both very nice and also quite certain that this is an Adobe problem. Adobe on the other hand is charging pros a monthly fee to use Creative Cloud, has terrible support that is virtually un-reachable by phone and has poor Chris here, who, whether he is correct or not, has been far from sympathetic to the plight of professionals.
Inspiring
February 7, 2013
That sort of attitude from Apple is our problem here: "millions of people are fine, we can't be &&^%ed listening to this arcane problem, even if it is probably thousands of professional designers, photographers and illustrators. Want to buy a second iPad?"
Thanks to TH for his advice, and thank you Chris Cox for hanging in there - you are kind of the scapegoat for anger from us pros, that should, at least from my reading of this thread, be directed at Apple. Hard to get them to acknowledge anything though. Tried a petitions, bug reports etc.
The clean install and or new Mac may be an option for people, but it is ridiculous we have to do this. And I don't know how to do a clean install of everything, so I may just back up, erase the whole hard disk, give it to my son, and buy a new one. Which will make Apple happy I suppose. This seems to be a like it or lump it situation: can you tolerate Photoshop with having to hit command-tab up to every 10 seconds?
Inspiring
February 6, 2013
I fixed the links -- it was a forum copy/paste error.
Participant
February 6, 2013
Be interested to hear your progress on this. How long did it take you to do a clean install from scratch?
Participating Frequently
February 6, 2013
Thank You Terrence. Yes, I will be wiping the drive and starting from scratch. Virgin installs... it will be a painfully slow process for me- downloading everything again on my 1.46Mbps Cirra download speed. I have always been very careful to keep this mac as clean as possible. Regular maintenance is a must. This is my livelihood.
Participating Frequently
February 6, 2013
TH, I did a "clean" install of Mountain Lion—NOT over Snow Leopard or Lion—but an "erase the drive and install" install (Google "Mountain Lion Clean Install" for tips). I now have a Mountain Lion Install on a flash drive.

After updating to 10.8.2, I then restored all my stuff via Migration Assistant (Important). And I'm still seeing cursors in Photoshop CS6! No hiccups in that regard. Although there are other maddening issues with WiFi and periodic, although momentary, freezes... But I digress.

Other things to do are:
• Reset PRAM (lift on second tone) and then do it again
• Run maintenance scripts (Daily, Weekly, Monthly)—I use Cocktail
• Repair permissions

Some time ago, a user wrote in this forum that he had just received a new iMac with ML installed. His Photoshop issues went away. So, the clean install route makes more and more sense. It has, apparently, worked for me. Fingers remain crossed, however.

Good luck. Let us know how you make out.
Participating Frequently
February 6, 2013
Those links are all dead Chris. Can you check to see?
Participating Frequently
February 6, 2013
I told them that and they did not want to hear it.
Participating Frequently
February 6, 2013
I agree. I'm just the messenger. I'm telling you what they are telling me.
Inspiring
February 6, 2013
If Apple support claims to be unaware of the issue, they have a serious problem, as this OS bug has been very widely discussed in multiple forums, blogs, news sites, etc.

See https://discussions.apple.com/thread/...
http://www.maclife.com/article/featur...
http://www.ibtimes.com/mac-os-x-mount...