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A
AndyForshaw
Participating Frequently
October 29, 2013

P: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

  • October 29, 2013
  • 477 replies
  • 6572 views

Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.

    This topic has been closed for replies.

    477 replies

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    D
    Digital-Finger
    Known Participant
    March 17, 2014
    thanks for asking , - after general use

    was fine after the install, Same thing happened before. I uninstalled/reinstalled previously to solve

    I tried to just delete the prefs but couldn't find them, everything seems to have changed from the last PPC Mac I was using where I knew where everything was,anyway, to solve the problem I have uninstalled (inc prefs) and reinstalled andit's OK at the moment

    I'm keeping an eagle eye on it to see if I can work out whether its a particular thing I do before it happens again
    Mac OS Sonoma, 64 GB RAM 27" 2019 iMac 3.6 GHz 8-Core Intel Core i9
    B
    Børre_Eirik_Helgerud
    Participating Frequently
    March 17, 2014
    My Photoshop CC still crash after update! It have crashed 3 times!!!! It chrased when I took shortcut,when I finish the program and when I deal with many files! I have the WhiteWindowWorkaround.plugin!
    Børre
    R
    RedFishBlack
    Known Participant
    March 17, 2014
    So it is not safe and we all should not install it ( since my question has no answer i assume this) ?
    J
    J453
    Legend
    March 17, 2014
    Hi Simon, did it have this problem immediately after your reinstall? Or did it work for a while and then start happening?

    I've only seen happen with right after a damaged update/install, not after general use.
    J
    J453
    Legend
    March 17, 2014
    Does this update has this plugin built in ?

    - No

    If yes is it fine to leave the "old" plugin in place ?

    - Yes
    R
    RedFishBlack
    Known Participant
    March 17, 2014
    Back to the original topic.
    Adobe just posted a photoshop update to CC.
    Now, is this safe to update for us who installed the plugin.
    Does this update has this plugin built in ?
    If yes is it fine to leave the "old" plugin in place ?
    Andi
    D
    Digital-Finger
    Known Participant
    March 15, 2014
    oh dear getting this again ( View>100% = 'n' ,

    - which doesn't even work - zoom to 100% appears disabled and other small hanging problems again

    Mac OS Sonoma, 64 GB RAM 27" 2019 iMac 3.6 GHz 8-Core Intel Core i9
    D
    Digital-Finger
    Known Participant
    March 14, 2014
    I haven't tried with two displays yet - I am still too nervous to do anything different after all the troubleshooting before - now it seems mostly ok ( I had an odd glitch yesterday which Im not sure whether is related or not)

    Do make sure you're using the latest version of photoshop (my psCS6 very recently updated)

    Apple also have an update to Mavericks - not sure whether thats a good thing or not.....

    there is also this thread on the Adobe forums relating to the same issue btw

    http://forums.adobe.com/message/61868...
    Mac OS Sonoma, 64 GB RAM 27" 2019 iMac 3.6 GHz 8-Core Intel Core i9
    A
    Ala de Cuervo
    Participant
    March 13, 2014
    Hello Simon, many thanks for your reply. I have the plugin, but when I use the mini display port to DVI adapter with the 1600X1200 resolution the shortcuts issues appear 😞 with the mini display port to vga on the 1400 X 1050 resolution I can work, but the image is big and a little blurred.

    By the way, the plugin solve the white window issue to me.

    I have an 8gb Ram iMac (late 2013) and Cintiq 21UX with wireless apple keyboard and Intel Iris Pro Graphics.

    Hope something can help me. best regards.
    D
    Digital-Finger
    Known Participant
    March 13, 2014
    If you haven't already installed the plug-in from Adobe that solves these problems, please do - it seems to be the answer!

    It is located at the top of the very first page of this thread, about the second post down
    Mac OS Sonoma, 64 GB RAM 27" 2019 iMac 3.6 GHz 8-Core Intel Core i9
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