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Participating Frequently
October 29, 2013

P: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

  • October 29, 2013
  • 477 replies
  • 6806 views

Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.

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477 replies

Inspiring
February 26, 2014
Not only; I have the NVIDIA GeForce on my MBP and I get this problem every time I use PhotoShop CC
Known Participant
February 26, 2014
It is for users with mavericks, ps cs6+, tablet and INTEL HD GRAPHICS, that's why disabling acceleration sometimes work for some users
Inspiring
February 26, 2014
I have the latest macbook pro with maverick pre-installed and the this bug is driving me crazy..
But talked to my friend today who just went by a pro retouch studio..
He described this issue to retouchers but they couldn't recognize it at all.
They are working with mac pro's (believe it's 2010 models) maverick and photoshop cc and wacom intous 4 and 5. They do not have any problems. They also have a macbook pro (older model) with same software setup which works fine as well.

So i belive it's only some of us having this problem?
Inspiring
February 26, 2014
Yes, you can, but any document features new to CS6 will come through in a minimal compatibility mode.
Participating Frequently
February 26, 2014
Anybody knows if you can open files created on CS6 from CS5?
Inspiring
February 26, 2014
(Apologies, I tried to edit my earlier comment and add this to it, but I think it timed out.)

What I find most upsetting about this comment is the fact that it reinforces my greatest fear, that Adobe sees this as a superficial problem at its worst. For users such as myself, who experience this bug with consistency, Photoshop is unworkable, and we do not have the luxury of downgrading.

Until more CC/CS6 users *unknowingly* purchase hardware which does not allow downgrading, thus exposing themselves to this error, I have no confidence that either Adobe or Apple will take this error seriously. This is very discouraging to me.
Participating Frequently
February 26, 2014
I second the "I would downgrade instantly if I could" statement.
Inspiring
February 26, 2014
"You can downgrade to MacOS 10.8 at any time."

Chris, do you realize that, as consumers have already reported in this very thread, downgrading is a non-option for those of use with late 2013 Apple hardware?

If I could downgrade to 10.8, I would do so in a heart beat. This is not a trivial matter of users not *wanting* to downgrade: for many of us, downgrading is impossible.

I purchased my hardware under the assumption that it would function as advertised by the developer, and while most Adobe support has been overwhelmingly positive, I find this comment callously curt. While I appreciate your sentiment, I do *not* appreciate your tone.
Inspiring
February 26, 2014
We're still debugging the issue, and aren't positive where the cause is yet.
Inspiring
February 26, 2014
Does anyone else find that the problem happens more quickly when painting with longer strokes?