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AndyForshaw
Participating Frequently
October 29, 2013

P: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

  • October 29, 2013
  • 477 replies
  • 6806 views

Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.

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    A
    artistix_n
    Participating Frequently
    December 9, 2013
    Interesting though because I did some research before upgrading - to make sure it was a good thing - and found several sites saying it had all been tested and CC worked with Mavericks just fine. No issues reported.
    A
    artistix_n
    Participating Frequently
    December 9, 2013
    If you posted this before and I missed, my apologies - but do you happen to have a link where we can post with them as well? If we all sent a message to Apple, then maybe between the two companies this can get resolved - and we can all get back to work.
    przemekk86886886
    przemekk86886886
    Participating Frequently
    December 9, 2013

    I noticed that while it hangs (I see "working" icon) Photoshop takes 80% of CPU. Here is ny system info:

    Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64
    Operating System: Mac OS 10.9.0
    System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 4
    Logical processor count: 8
    Processor speed: 2300 MHz
    Built-in memory: 16384 MB
    Free memory: 9724 MB
    Memory available to Photoshop: 15112 MB
    Memory used by Photoshop: 70 %
    Image tile size: 1024K
    Image cache levels: 4
    Display: 1
    Main Display
    Display Bounds: top=0, left=0, bottom=1200, right=1920
    Display: 2
    Display Bounds: top=22, left=-1600, bottom=1200, right=0
    OpenGL Drawing: Enabled.
    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    NumGPUs=1
    gpu[0].OGLVersion="2.1"
    gpu[0].MemoryMB=1024
    gpu[0].RectTextureSize=16384
    gpu[0].Renderer="Intel HD Graphics 4000 OpenGL Engine"
    gpu[0].RendererID=16925696
    gpu[0].Vendor="Intel Inc."
    gpu[0].VendorID=32902
    gpu[0].HasNPOTSupport=1
    gpu[0].CompileProgramGLSL=1
    gpu[0].TestFrameBuffer=1
    gpu[0].OCLSupported=1
    gpu[0].OCLVersion="1.2 (Aug 24 2013 21:03:27)"
    gpu[0].CUDASupported=0
    gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
    gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
    gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
    gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
    gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
    gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
    gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
    gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
    gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
    gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
    gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
    Serial number: 96040014810043845856
    Application folder: /Applications/Adobe Photoshop CC/
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
    PRZEKOT HOME, 1,36T, 891,8G free
    Mac Mini HDD, 930,7G, 905,4G free
    Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/
    Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-Ins/

    Installed components:

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    FileInfo.framework FileInfo 79.151561 79.151561
    filter_graph.framework AdobeAIF 5.0.00 79.534508
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    Crystallize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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    Dicom 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “dicom.plugin”
    Difference Clouds 14.1.2 x001 ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”
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    Displace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
    Dry Brush 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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    Fibers 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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    Filter Gallery 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Flash 3D 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
    Fresco 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Glowing Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Google Earth 4 KMZ 14.1.2 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
    Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Graphic Pen 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Halftone Pattern 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    HDRMergeUI 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
    IFF Format 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
    Ink Outlines 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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    Lens Flare 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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    Note Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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    Optional and third party plug-ins: NONE

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    David Mohr
    David Mohr
    Participating Frequently
    December 9, 2013
    Hiya Martha,

    I couldn't agree with you more. Adobe logged bug #14470880 with Apple long before Maverick was released and is still waiting to hear back. User input might help push the issue along...

    Happy Monday,
    David
    A
    artistix_n
    Participating Frequently
    December 9, 2013
    Unfortunately my previous optimistic post proved to be just that. I am back to few keyboard commands working - zoom is one I used constantly and it does not work. I find that I am having the same issues with Illustrator CC and Dreamweaver. I have been on CC for several months now, without issue. The problems began when I upgraded to Mavericks. I know Mac OS sometimes takes a function key or keyboard command for its own use, requiring a workaround (why?!?).

    Is anyone talking with Apple to find out if the issue is there? From my standpoint, if everything was working fine and the only thing that changed was the OS, it points to the OS being a big part of the problem.

    As others have posted, I don't have time for this. It has slowed me down considerably.
    H
    Harpua42
    Participating Frequently
    December 9, 2013
    David, thanks for being on top of this for us but unfortunately I have no time at the moment for troubleshooting.

    I do use a Wacom and so I a can't verify if this problem happens to me without the Wacom software/hardware installed (I just haven't had to time to troubleshoot this yet).

    That said, I do notice my issue to be only brushstroke related but thats the majority of my work. It seems to be more about the History (cache?). Im just grasping at straws, but here is something I noticed that may help on your end...

    Ive been watching the History pallet when using brushes. Whenever I can't undo a brushstroke, the brush action does not show up in the history pallet. It's as if Photoshop never registers the stroke. Undo does nothing in the History pallet. If I click anywhere along the History, the brush action suddenly appears and then I can undo and redo the brushstroke at will--and repeatedly, with no fail thereafter.

    But if it were a matter of the History ignoring the stroke, then Undo should at least undo the last action in the palette, but as I said, once the error occurs undo does nothing in the History pallet.

    Hope this offers a better clue to whats going on here.
    David Mohr
    David Mohr
    Participating Frequently
    December 9, 2013
    Howdy Han,

    I should have time today to follow up with you. I will send email.

    Thanks,
    David
    David Mohr
    David Mohr
    Participating Frequently
    December 9, 2013
    Thanks for the update, Brian. Much appreciated.

    David
    przemekk86886886
    przemekk86886886
    Participating Frequently
    December 9, 2013
    Ok, so do we have to bother Wacom now? I'm a bit nervous because I bought brand new Mac Mini, bought 1-year Adobe Creative Cloud and have Cintiq 24 HD and the comfort is worse than on old PC and CS5 at the job.
    F
    FeedbackCommunityMember
    Inspiring
    December 9, 2013
    As already stated, we are pursuing all of these issues. But the primary issue covered in this topic does appear to be caused by the wacom drivers in MacOS 10.9. There may be other issues that cause keystrokes not to respond (some of which we've been working with Apple on since before 10.9) - and we'll investigate those once we can rule out the wacom driver issue.
    Show more replies
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