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Participating Frequently
October 29, 2013

P: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

  • October 29, 2013
  • 477 replies
  • 6807 views

Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.

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477 replies

Participating Frequently
November 25, 2013
Any progress on this? I just got a new iMac with Mavericks pre-installed andI can rarely use Command+Z in Photoshop. Nobody can work like this in a professional setting.
Inspiring
November 25, 2013
Hi all,

same issue here since upgrading to Mavericks.
no Wacom tablet, I only use the old one-button Apple mouse.

Inspiring
November 24, 2013
Same issue. KB shortcuts do not respond. Working with an old Wacom ET-0405A-U
Such a shame this issue is so annoying
Participating Frequently
November 21, 2013
I have since reverted back to Mountain Lion and have experienced none of the same problems since doing so.
I see this as the only fix for now.

Will see if anything comes out of adobe's investigations into this issue, but won't be upgrading again for a while.

A
Known Participant
November 21, 2013
Thanks for the update, that's great!
Inspiring
November 20, 2013
Glad to hear this is being worked on. I am having similar issues since upgrading to Mavericks. Will probably go back to Mountain Lion until this is resolved.
Inspiring
November 18, 2013
We're continuing to work on it, and work with Apple and third parties to get their 10.9 bugs resolved.
Known Participant
November 18, 2013
Is anyone making progress towards fixing this issue? I have nothing more to post about it as I can't describe it better than what I've already read here. If there's anything I can do to help or speed up the process I would love to...

I really hope this gets fixed very soon as it makes Photoshop feel like a pre-beta release. It's silly how we buy these expensive computers, tablets, software only to have it behave like this. I don't know whose fault it is but I'm sure that even if it's Apple/Wacom's fault, they will listen more to Adobe than to us. So please do something!
Inspiring
November 12, 2013
I'm experiencing the same issue as Paul, and as this topic and this started ONLY after upgrading to Mavericks.
I have a MBP, 16GB RAM and a Wacom Bamboo Create tablet, when I'm working on Photoshop CS6 (plus using brush) there's a moment when Ps will freeze for a second: the keyboard shortcuts won't respond and the only way to work again is by tapping with my stylus anywhere on the screen as Paul said as well. And sometimes after this Photoshop will get a little bit slow, can't understand this since my mbp is almost new (mid-2013).

As Paul, I've updated the wacom drivers and even removing them and re-installing everything but nothing worked whatsoever. There was an update for Photoshop these past few days and I thought this could be solved, sadly nothing at all.
Still waiting for a solution cos I work all day on Ps with my wacom and I have to encounter this problem as well all day. It's infuriating.
Participant
November 10, 2013
For me it's all post Mavericks.

I experience the issue intermittently when I'm trying to change the size of the paintbrush or change tools using the keyboard. All keyboard shortcuts become unresponsive. I can work around it just by tapping with my stylus anywhere on the screen which allows me to get working again, but wow, it's really frustrating.

My wacom drivers weren't fully up to date but removing and updating them did not cure the issue unfortunately.

I have iMac with 16GB RAM and fusion drive + Wacom Intuos 3

Not sure if this is a common factor but I also have a dual monitor setup.