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Mmaher6540
Participating Frequently
October 25, 2013

P: CS6/CC Menus blank (white) Mavericks Mac OS X 10.9

  • October 25, 2013
  • 208 replies
  • 2474 views

Hello, I hope I am in the right place for this:

I am on a Mac 2.2 GHz Intel Core i7, with 16 GB 1333 MHz DDR3. I just installed OS Mavericks. I am running Photoshop CS6.

Randomly throughout using the program, my windows/palettes (i.e. the layers palette) will become white. Even the "Save" window menu will become white. It's still functional (if I press enter on the save menu, it will save), but I can't see any of the options. I've uninstalled the program and reinstalled. This has unfortunately not solved the problem. Please help

Thanks for the help in advance!

Michael

    This topic has been closed for replies.

    208 replies

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    J
    J453
    Legend
    November 4, 2013
    Hi David, you should be able to use MacOSX - Driver 6.3.7-3 (10.6x - 10.9x) under "Latest Driver for Intuos" on this page: http://us.wacom.com/en/support/drivers
    J
    J453
    Legend
    November 4, 2013
    Another customer on twitter said that disabling "Displays Have Separate Spaces" solved his white menus issue. Could folks still having issues with white/blank menus try the following:

    Go to System Preferences>Mission Control, and uncheck "Displays Have Separate Spaces" Log out and log back in (or restart the system) for the change to take effect.
    F
    FeedbackCommunityMember
    Inspiring
    November 4, 2013
    Paul, which Wacom tablet are you using and which driver number? I have the Intuos 4 and I never saw a post-Mavericks driver update for this model.
    F
    FeedbackCommunityMember
    Inspiring
    November 4, 2013
    Solved / Fixed blank menus bug.

    I have had this error, blank menus in photoshop cc on mavericks. I am using a wacom tablet.

    I updated the drivers to the latest via the wacom website. I did not uninstall old ones first, I just ran the installation that I downloaded.

    Since updating the drivers, I have not experienced this problem at all. I was getting it every couple of hours at least. I have not seen it in the last 30 hours.

    There are a few other bugs in cc that this did not fix, but it did fix the blank menus.

    Thanks for setting me on the right tracks, hope this helps anyone else.
    F
    FeedbackCommunityMember
    Inspiring
    November 4, 2013
    can somebody address the janky polygon lasso tool behavior?
    M
    maria_k
    Participant
    November 4, 2013
    Having had the same problem, I installed the latest wacom driver and upgraded to latest version of Ps. Worked fine for about 7 hours, unfortunately the menus are turning blank again now for some reason.
    J
    J453
    Legend
    November 3, 2013
    Hi Brenda, are you using a Wacom tablet? Do you have the latest driver? (See posts above, you may need to install and use the driver from a new admin user account)
    B
    Brenda of the locks
    Participant
    November 3, 2013


    Since I updated to Maverick on my mac when I use Photoshop it locks up almost every time I have used it. I am unable to even quit out of the program and get a white area wherever I click.
    F
    FeedbackCommunityMember
    Inspiring
    November 3, 2013
    Hey Jeffrey, thanks for your help, but is this Adobe's final solution for this bug? I would prefer not to create a new user just to run Photoshop. As of now, I only have one user, which is the admin. Is this something Adobe can't fix through a programmer's update?
    J
    J453
    Legend
    November 3, 2013
    Are you using a Wacom tablet? Do you have the latest driver? (See posts above, you may need to install and use the driver from a new admin user account)
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