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M
marekklimkowski
Participant
August 22, 2020

P: Debug.log created when opening PSD

  • August 22, 2020
  • 45 replies
  • 4342 views

When opening photoshop file in photoshop 2020, empty debug.log is created in the same path. Annoying. Anyone working on that issue?

    This topic has been closed for replies.

    45 replies

    F
    FeedbackCommunityMember
    Inspiring
    October 14, 2020

    I have the same problem with empty debug.log file and just by 1 or 2 ps files... This files are after last update are also broken, I can't open that any more... 😞

    mike_newman
    mike_newman
    Known Participant
    September 30, 2020

    Appears to be fixed using Win10, Wacom PZT tablet and Kensington mouse:

    undefined

     

    F
    FeedbackCommunityMember
    Inspiring
    September 29, 2020

    Thanks, that was realy helpfull

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    September 29, 2020

    Hi all,

     

    Sorry for the excessive log files. This should now be fixed in the 21.2.4 update released this evening.

     

    Look for the Photoshop update in the Updates section of the Creative Cloud desktop. For help, see Update Creative Cloud apps


    Let us know if it's fixed for you!

    Regards,

    Pete

    elibet6
    elibet6
    Inspiring
    September 24, 2020

    @JeffreyTranberry 

    Thank you! 

    O
    olive11251
    Known Participant
    September 23, 2020

    Thank you!   It's about time! 

    J
    J453
    Legend
    September 23, 2020

    This issue is being worked on by engineering.

    F
    FeedbackCommunityMember
    Inspiring
    September 23, 2020

    Same issue... with these specifics:

    PC; Win10 (current update); PS-CC

     

    This debug file is generated when...

       Photoshop is NOT running (and)

       I double-click a PSD file to open it

       (The file does open correctly)

     

    D
    daniellek40801843
    Known Participant
    September 21, 2020

    Any updates or explanations?

    G
    gardis
    Known Participant
    September 20, 2020

    Adobe, this is under all criticism and the question is how you want to compensate your customers.

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