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P: Delay while zooming in or out with mouse scroll button in Photoshop 23.0 Windows Only

Forum|Forum|4 years ago
October 25, 2021
71 replies
22835 views

After updating the photoshop (Windows 10) to 23.0 my zoom in/out function through mouse scroll button started to worked delayed, and I had to revert to previous version where it works just fine.

{Moderator note: Edited the thread title}

Windows

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moritzh73270835

Participant

Hello

I'm running Version: 23.2.1'and the zoom Bug still appears if the Rulers are enabled.
Please fix this.

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Outtacontext

Inspiring

I tried it without rulers and it seems *just a bit* faster, but not much. The image is big (6900px by 4800px 300 dpi). But I’ve been working with that size image for decades and, until recently, it was never a problem. I certainly have enough RAM. It seems less pronounced with smaller images. Would adjusting any performance prefs do any good?

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Matt Fuerch

Adobe Employee

Hi @Outtacontext, can you help me gather some data to try to figure out what is going on here?

Do you have rulers shown when this happens? (Cmd+R or View > Rulers to toggle the setting)
If you have access to one, does this happen when using a different type of mouse?
What is the size of the image you are working with? Does it happen when you use a smaller image?

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Outtacontext

Inspiring

I'm on a Mac. Using Photoshop 23.2.1, I have a very bad problem when zoomed in and trying to scroll. It is very, very slow. And, of course, I can't stop it once it starts. This happens when I am using my Apple mouse. If I use the scrollbars, it doesn't happen. And it only happens when I'm already zoomed in. I encounteerd this problem on earlier versions of Photoshop. And it seems to have started when I updated to MacOS Big Sur (but that could just be a coincidence).

Srgl

Inspiring

Hello,

actually with version 23.2.1 the problem persist. While the rulers are active the scroll with ALT button and mousewheel is extremely laggy.

Hiding rulers (@Matt Fuerch thanks a lot), "solve" it.

Arathion

Participant

28th Feb - noticed the laggy zoom after update to 23.2.1 on windows 10

Disabling rulers does seem to make the problem go away. If it was fixed previously, then congratulations, you've broken it again.

I find it hard to believe that somebody didn't do a test as simple as open a document and zoom in before rolling this out - especially as these seem to be a recurring problem

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Minh Hung

Participant

i am also having problem with version 23.2
Temporarily turning off the ruler helped me with the problem.

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Anonymous

@brunortega unfortunately this does not work for me. The problem remains. I have to hide the rulers, then it's good. Thanks