P: Floating document windows in fullscreen w/menu bar causes window to jump to center

As far as this effecting "a very small sub-set of users," please don't diminish the scale of this problem. I am a digital artist who paints in Photoshop, like most people in the animation & film industry. We have been asking for a brush organizer for years, and Adobe has finally listened and created one in the new version. Now when we want to paint, if the painting is zoomed in, the window snaps back to the center of the document. Who can paint like this? Do you guys ever test with anyone in the entertainment industry?

I appreciate you offering the support advice of "installing older versions," and I understand the update that will hopefully fix it is in the works, but please don't act like it's not a bug affecting a legitimate share of professional users, it's condescending. 

Hi Karolis,

Sorry if I wasn't clear. For the users effected by this issue it makes sense to use CC2017 while waiting for 19.1 to be released, which is already in the works.

As far as the subscription model, I'm sorry for your frustration with it but that is most likely here to stay. The environment changes much more rapidly than it did even ten years ago. That means that engineers need not only to innovate and make advancements in Photoshop but also must make sure it continues to function with external advancements in operating systems, plug-ins, extensions, monitors, graphics cards, video cards, etc. The environment became highly dynamic. To match those demands so did our business model.

Thanks,
Hannah

Hi Hannah,

I'm just saying that Adobe moved from pay once to monthly subscription. Now there is very little motive to care for the quality of new products as Adobe can earn even more for less. Rent same old apps perpetually instead of paying once for bug-free version. That's what I read when you tell "just use old photoshop".

Thanks,
Karolis

Hi Worekarolis,

I am a paid CC subscriber and I have a working Photoshop. If you have a broken application I would like to help you get up and running again, but your comment offers no information. Is this your issue? Are you dependent on a new feature that was released in 19.0? They are listed here: https://helpx.adobe.com/photoshop/using/whats-new.html

If you're not, and this is your primary frustration, follow the screen shots I posted above for using a different version. 

Thanks,
Hannah

In other words there is no point in having subscription if adobe keeps making broken apps. You just keep paying same $ for decaying product quality.

S. Haman and Zander,

As I said, I am sorry for your frustration. Like all of you I am also a paid CC subscriber.

Are you all, like Vincent, using a new feature that was released with 19.0 so that the benefits of using a previous release outweigh the costs of waiting for the next release? Unless you are dependent on a new feature that was released in 19.0, the Creative Cloud application makes going back to a previous version pretty painless. I install and uninstall different versions on my machine all the time.

Regards,
Hannah

It sure would be nice to have some sort of a discount applied to our subscriptions for the time lost. As a subscription based service, this bug has ruined several workflows (including mine) and has prevented many of us from updating entirely while not allowing us to take advantage of our monthly subscription costs. At this point, what's the purpose of paying for something one cannot use to their own benefit?

Adobe needs to realize that the customers are the ones who matter most, not the stockholders and executives. I'm very close, on the verge, of canceling and finding another solution to this nonsense.

No one wants to hear unending excuses from someone to whom they pay good money for a product or service. The bugs in this release are significant and seriously impact the time and ease with which professional Photoshop users can perform their work. They are not merely an annoyance, they are preventing designers from doing their work in the time allotted when jobs were priced. I don't care what industry you are in, it is your obligation to get things right prior to release. If things go wrong, which they will,  the timeliness of corrective actions speaks volumes about a company's competence and overall view of their customer. I reported and was told by customer support that this was a known issue and was being fixed MONTHS ago. 

Many Adobe users at one point were happy QuarkXPress customers. Because they were the only game in town, they got complacent, and their quality and customer service got so bad that there was a mass exodus when another product came along. I have used Adobe products my whole life and pay a lot of money for all the licenses in our agency. I want to continue loving Adobe, but the quality and customer service levels are in a free fall, which is very disappointing. Cmon Adobe, win us back.

I think testing more thoroughly before releasing is a better idea... But time is money...

I agree it's a nuisance, but what good comes from anger?
I cannot speak for any of you, but I do have experience working in software companies, and I know that no one wants to send out a release with bugs. And I know that while the end-user thinks it's as simple as putting out a patch release, sometimes as Hannah noted, it behooves the testers to ensure there is not a new bug caused by the fix. And I know, you're wont to ask "why wasn't this one caught in testing?" I cannot answer that, but I know that it can happen that a bug isn't noticed by a tester when, perhaps, the tests aren't designed to "expect" that kind of bug.

I wasn't thrilled with this bug either. But I live with it.