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Participating Frequently
October 21, 2018

P: Freezing during sleep

  • October 21, 2018
  • 124 replies
  • 2160 views

Photoshop 2019 is freezing up when I put my computer in sleep mode. I have to kill that process and restart Ps. Rebooting seems to help for a day or so then the problem is back. I did not have this problem with 2018, nor do I have this problem with any of my other apps.

I have a 4th-gen 4.00 MHz i7, 16 GB of RAM, a 512 GB SSD (only a couple of months old), and a decent graphics card with 2 GB of RAM (Nvidia GTX 750 Ti).

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124 replies

Adobe Employee
November 14, 2018
I was hoping this would solve the problem as I read a similar thread in Japanese forum and turning off auto save solved the problem for the user. Does CC2018 run on the exact same Windows 10 machine and not have this problem?
caerolleAuthor
Participating Frequently
November 14, 2018
Nope, still locked up. The only thing I have found that works is to reboot, then Ps doesn't lock up for the next day or so.
caerolleAuthor
Participating Frequently
November 14, 2018
Screen turns off after 30 minutes, computer sleeps after 2 hours. However, I put my computer to sleep manually and power off my monitor when I go to bed, wake it in the mornings, then sleep manually/turn off monitor before I leave for the day.
Adobe Employee
November 14, 2018
Have you changed Windows Power Option? Or is it unchanged and set to default (i.e. Turn off the display=10 minutes, Put the computer to sleep=30 minutes)? 
caerolleAuthor
Participating Frequently
November 14, 2018
I dunno, will try that. Not really something I want to disable, though.
Adobe Employee
November 14, 2018
Do you still experience the freeze after you turn off "Automatically Save Recovery Information Every:" in Edit > Preferences > File Handling?
Inspiring
November 9, 2018
Same problem.

i7, 16Gb RAM, HD 256Gb m.2 
Nvidia GTX 960 (3 years old)
Windows 10 (update october 2018)





caerolleAuthor
Participating Frequently
November 9, 2018
So, the consensus on a photo gear site is that the problem is my system, not Ps. Mostly they say my graphics card is too old; it came out in 2013 (Nvidia GTX 760 Ti). And in fact, Adobe says the system requirements are a graphics card of 2014 or newer. 

One suggestion was to update the driver to my graphics card, which I did. Rebooted, Ps worked fine, recognized the graphics card, and the Performance aspects were engage. Survived a couple of sleep modes, then was locked this morning when I woke my computer.

I killed it, and tried to reopen it, and it crashed. Opened it again, and got an error saying it could not recognize my graphics card or something, and that it would not have the performance options enabled. This was new, I had not seen this before. Unfortunately, when it was crashing previously I did not look at the Performance settings, so I don't know if this was happening before or not.

In the end, I guess it is my system that is the problem. OTOH, I am not having a problem with any other programs, and did not have this problem with Ps 2018. I guess my computer is now too obsolete to run Ps. I had been thinking of upgrading my graphics card anyhow, but really, my whole system is effectively 5 years old, and probably not worth sticking in a new graphics card. So my conclusion is that I can no longer run Ps and may as well drop the Photo Plan. 

I hope this is helpful to a least some of the other people with this issue, but it sounds like external storage might be the problem for some of them. Good luck! 🙂

Carol 🙂
Inspiring
November 8, 2018
Hi,
same as Jeffrey all the way. I hope it will get fixed soon.
caerolleAuthor
Participating Frequently
November 7, 2018
Completely removed external drive, Ps still locked up, had to kill with Task Manager.