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Dreemlife
Participant
June 17, 2015

P: Has stopped working on launch (librarylookupfile)

  • June 17, 2015
  • 68 replies
  • 1291 views

Yesterday I updated to the new Adobe Cloud CC 2015 version. After that Photoshop and Illustrator 'have stopped working' when i load them up.

Windows Version 8.1 Latest patches and updates. Graphics card AMD Radeon 295x2. Updated last version. No crash log, only windows event log.

I have already contacted the indian support guys, but they were not that helpfull and just plain rude but I will make a written complaint for that also. They made me create a new 'admin' user on my system and all should work, well thats just a bogus solution. This update was issued by Adobe and this has nothing to do with userdata. I cant create new users every time software updates, this should be tested by Adobe. I suggest adding a better 'cleaning' tool that also cleans user/roamdata.

I uninstalled, used the cleaner tool, cleaned registry , reinstalled still the same bug.
Muse , Lightroom CC 2015 all work apart from Photoshop and Illustrator.

So please fix this!!

    This topic has been closed for replies.

    68 replies

    Show previous replies
    J
    J453
    Legend
    December 1, 2015
    This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...
    V
    vdrielc
    Participating Frequently
    November 4, 2015
    I'm still getting a lot of traffic and comments for this issue on my website. Most of the new comments appear to be for other, non-related issues.

    Here is a guide to help people search for solutions effectively online.

    How Fault Code and Offeset Work
    F
    FeedbackCommunityMember
    Inspiring
    September 5, 2015
    Ahhh... interesting enough, I have no appdata files for Photoshop.

    Corel just got my business.
    V
    vdrielc
    Participating Frequently
    September 5, 2015
    Anything showing up in the event logs? (WIN+R -> eventvwr -> Enter) Look under Application.
    Also, any log files in here: C:\Users\CornévanDriel\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\Adobe Photoshop CC 2015 Settings
    (replace my name with your user name)
    F
    FeedbackCommunityMember
    Inspiring
    September 5, 2015
    There is no alert, warning, etc. It opens, intializes panels opens and before I can get a file open it just disappears. All firewalls are off, all virus software off......

    I'm at a loss.
    V
    vdrielc
    Participating Frequently
    September 5, 2015
    Do you have a little more detail about the issue you are experiencing Melanie? A screenshot of the crash dialog perhaps?

    Thanks,
    Corne
    F
    FeedbackCommunityMember
    Inspiring
    September 5, 2015
    PLEASE HELP!

    Signed out of CC on my laptop ( which is a lenovo P.O.S., but PS 14 runs fine on) and then uninstalled ALL adobe software on a new HP pavillion 23, made sure ALL drivers are up to date, created a new administrator and on the 20th re-download /uninstall rollercoaster......

    it stilll crashes.

    Spoke to Customer Support-no help. I have no files for photoshop or I would rename the bad file- they aren't there. I've checked each go round. Obviously this is an ADOBE cc issue, not an equipment issue.

    Is there another editing software I can purchase and install manually to hold me over? I'm looking at week TWO of this issue. I save all photos i shoot in .NEF, limimting my editing.

    Im now turning down clients I'm so far behind on edits. ANd ANGRY.
    F
    FeedbackCommunityMember
    Inspiring
    September 4, 2015
    Actually, right now I'm on my 4th download of that, so far, it has NOT helped. Meanwhile, my clients are flipping !
    F
    FeedbackCommunityMember
    Inspiring
    September 4, 2015
    As noted above, this issue was solved in the Photoshop 2015.0.1 update.
    F
    FeedbackCommunityMember
    Inspiring
    September 4, 2015
    Just invested 1200 dollars in a new desktop, and loaded my CC account, and al my edits I need to work on... and guess what? NO PHOTOSHOP!

    It opens, then before I can transfer my RAW file it closes.... no saves, just a bunch of .xmp files. Yes, I could use lightroom nut I HATE it and I KNOW how to use PS 2014.

    Help!!!!
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