Skip to main content
D
Dreemlife
Participant
June 17, 2015

P: Has stopped working on launch (librarylookupfile)

  • June 17, 2015
  • 68 replies
  • 1291 views

Yesterday I updated to the new Adobe Cloud CC 2015 version. After that Photoshop and Illustrator 'have stopped working' when i load them up.

Windows Version 8.1 Latest patches and updates. Graphics card AMD Radeon 295x2. Updated last version. No crash log, only windows event log.

I have already contacted the indian support guys, but they were not that helpfull and just plain rude but I will make a written complaint for that also. They made me create a new 'admin' user on my system and all should work, well thats just a bogus solution. This update was issued by Adobe and this has nothing to do with userdata. I cant create new users every time software updates, this should be tested by Adobe. I suggest adding a better 'cleaning' tool that also cleans user/roamdata.

I uninstalled, used the cleaner tool, cleaned registry , reinstalled still the same bug.
Muse , Lightroom CC 2015 all work apart from Photoshop and Illustrator.

So please fix this!!

    This topic has been closed for replies.

    68 replies

    Show previous replies
    F
    FeedbackCommunityMember
    Inspiring
    August 28, 2015
    The file will be recreated once Photoshop launches - that is normal.
    But removing the corrupt file should allow Photoshop to launch.

    But first, make sure you have the 2015.0.1 update installed - it already fixes this issue.
    F
    FeedbackCommunityMember
    Inspiring
    August 27, 2015
    library lookup file
    F
    FeedbackCommunityMember
    Inspiring
    August 27, 2015
    deleted library and renamed it. It just comes back again
    T
    TahiaDesign
    Known Participant
    August 14, 2015
    Installed the new version and still have the problem. It won't let me SAVE anything!!! What can I do?
    V
    vdrielc
    Participating Frequently
    August 4, 2015
    You may still experience an issue if the file is corrupted, but it no longer crashed Photoshop and is now handled by this dialog.



    Thank you
    V
    vdrielc
    Participating Frequently
    August 4, 2015
    Thank you very much Jeffrey! I'm updating my blog to reflect this.

    Regards,
    Corne
    J
    J453
    Legend
    August 4, 2015
    This issue should be corrected in the Photoshop CC 2015.0.1 update which was released today. Details here: http://blogs.adobe.com/crawlspace/201...
    D
    dmtompki
    Participant
    July 27, 2015
    Same here... Renaming Librarylookup resolved the problem (at least for now).

    Rename the librarylookupfile

    Quit Photoshop CC 2015
    Navigate to this location: %USERPROFILE%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS\
    Tip: To access the user Appdata folder, you can press windows+R key to open Run window and type appdata.
    Rename librarylookupfile to librarylookupfile-old
    Relaunch Photoshop
    PKHarmon
    PKHarmon
    Participating Frequently
    July 25, 2015
    Julie, please refer to Corné van Driel's solution posted above. It worked for me and is painless to apply. I, too, had tried uninstalling and reinstalling Photoshop before finding Corné's post.

    Good luck!
    F
    FeedbackCommunityMember
    Inspiring
    July 24, 2015


    Just restored my computer. Reinstalled PS CC 2015 - TWICE. I can't even use it. Everytime I open it, it stops working and shuts down. I'm really frustrated and I'm angry that Adobe is one of the worst customer service providers. No one to help on a Sunday. No email address.
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices