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Stephen Newport
Known Participant
October 18, 2017

P: Healing and Spot Healing Brush Lag

  • October 18, 2017
  • 282 replies
  • 7290 views

In most recent 2018 update, healing and spot healing brush have become much less responsive, sometimes taking multiple seconds after completion of stroke to affect the image.

Late 2016 Macbook, up to date OS and Software

I've done the regular things like turning off OpenCL and changing other performance options... no change.
GIF framerate is sped up 2x 

 

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    282 replies

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    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 22, 2018
    Hi Beth,

    Thanks for the information. You are already running 19.0.1 (keep an eye out for another update soon). Also I'm checking into possible causes for a slowdown with the rest of your information and I'll get back with you shortly.

    Regards,
    Hannah
    F
    FeedbackCommunityMember
    Inspiring
    January 22, 2018

    Hi Hannah, 

    Thanks for the quick reply! Here is what the info says below. At one point at have my preferences set with "Memory used by Photoshop: 85%" with a Firewire Harddrive as scratch disk space (that has a ton of space), but that didn't help. 

    For comparison. I am working on my MacBook Pro Late 2015 with 16 GB of RAM, using Photoshop CC 2017 and it is running smoother than my iMac with more power and RAM. It is a huge file, and my MacBook Pro isn't speedy, but it is work-able. The brushes and zoom work. The slow part is the hide/show layers, but it is faster than my iMac. 

    Thank you!
    Beth
    ----
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    Processor speed: 3400 MHz
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    Free memory: 14914 MB
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    Memory used by Photoshop: 70 %
    Alias Layers: Disabled.
    Modifier Palette: Disabled.
    Highbeam: Enabled.
    Touch Bar Property Feedback: Enabled.
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    Image cache levels: 4
    Font Preview: Medium
    TextComposer: Latin
    Display: 1
    Main Display
    High DPI Monitor
    Display Bounds: top=0, left=0, bottom=1440, right=2560
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    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
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    glgpu[0].GLRectTextureSize=16384
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    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
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    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
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    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
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    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
    clgpu[0].CLPlatformVersion="1.2 (Nov 13 2017 23:06:50)"
    clgpu[0].CLDeviceVersion="1.2 "
    clgpu[0].IsIntegratedCLGPU=0
    clgpu[0].CLMemoryMB=4096
    clgpu[0].CLName="AMD Radeon Pro 570 Compute Engine"
    clgpu[0].CLVendor="AMD"
    clgpu[0].CLVendorID=16915456
    clgpu[0].CLDriverVersion="1.2 (Nov 13 2017 23:23:28)"
    clgpu[0].CLBandwidth=1.61668e+11
    clgpu[0].CLCompute=1431.89
    nativegpu[0].NativeName="AMD Radeon Pro 570"
    License Type: Subscription
    Serial number: 90970797990118738468
    GUIDBucket:
    Application folder: /Applications/Adobe Photoshop CC 2018/
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 955.5G, 732.9G free
    Required Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/
    Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Plug-ins/

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       AIDE.framework   AIDE   1.5.0.36540   79.574279
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       boost_date_time.framework   boost_date_time   11.1.0.0   
       boost_filesystem.framework   boost_filesystem   11.1.0.0   
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       boost_threads.framework   boost_threads   11.1.0.0   
       Cg.framework   NVIDIA Cg      
       CITThreading.framework         
       dvaaudiodevice.framework   dvaaudiodevice   11.1.0.0   
       dvacore.framework   dvacore   11.1.0.0   
       dvamarshal.framework   dvamarshal   11.1.0.0   
       dvamediatypes.framework   dvamediatypes   11.1.0.0   
       dvametadata.framework   dvametadata   11.1.0.0   
       dvametadataapi.framework   dvametadataapi   11.1.0.0   
       dvametadataUI.framework   dvametadataUI   11.1.0.0   
       dvaplayer.framework   dvaplayer   11.1.0.0   
       dvatransport.framework   dvatransport   11.1.0.0   
       dvaui.framework   dvaui   11.1.0.0   
       dvaunittesting.framework   dvaunittesting   11.1.0.0   
       dynamiclink.framework   dynamiclink   11.1.0.0   
       ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
       ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
       ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
       LogSession.framework   LogSession   7.4.1.60.45263   
       manta.framework   manta   2.0.00.1   1.
       mediacoreif.framework   mediacoreif   11.1.0.0   
       PlugPlugExternalObject.framework      8.0.0.55   
       PlugPlugOwl.framework   PlugPlugOwl   8.0.0.55   
       UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
       WRServices.framework         


    Required plug-ins:

       3D Studio 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Accented Edges 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Adaptive Wide Angle 19.0.1, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
       Angled Strokes 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Average 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “Average.plugin”
       Bas Relief 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       BMP 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Camera Raw 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
       Camera Raw Filter 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
       Chalk & Charcoal 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Charcoal 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Chrome 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Cineon 19.0  ©2002-2017 Adobe Systems Incorporated - from the file “Cineon.plugin”
       Clouds 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”
       Collada DAE 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Color Halftone 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Colored Pencil 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       CompuServe GIF 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Conté Crayon 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Craquelure 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Crop and Straighten Photos 19.0  Copyright © 2003-2017 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
       Crop and Straighten Photos Filter 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Crosshatch 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Crystallize 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Cutout 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Dark Strokes 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       De-Interlace 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Dicom 19.0.1, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “dicom.plugin”
       Difference Clouds 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”
       Diffuse Glow 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Displace 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Dry Brush 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Eazel Acquire 19.0  Copyright © 2007-2017 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
       Entropy 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Export Color Lookup Tables 19.0  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
       Extrude 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       FastCore Routines 19.0  ©1990-2017 Adobe Systems Incorporated - from the file “FastCore.plugin”
       Fibers 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Film Grain 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Filter Gallery 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Flash 3D 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Fresco 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Glass 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Glowing Edges 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Google Earth 4 KMZ 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Grain 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Graphic Pen 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Halftone Pattern 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Halide Bottlenecks 19.0  Copyright © 2017 Adobe Systems Incorporated - from the file “HalideBottlenecks.plugin”
       HDRMergeUI 19.0.1, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
       HSB/HSL 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       IFF Format 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       IGES 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Ink Outlines 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       JPEG 2000 19.0  Copyright © 2001-2017 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
       Kurtosis 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Lens Blur 19.0.1, Copyright © 2002-2017 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
       Lens Correction 19.0.1, Copyright © 2002-2017 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
       Lens Flare 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Liquify 19.0.1, Copyright © 2001-2017 Adobe Systems Incorporated - from the file “Liquify.plugin”
       Matlab Operation 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
       Maximum 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Mean 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Measurement Core 19.0  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
       Median 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Mezzotint 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Minimum 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       MMXCore Routines 19.0  ©1990-2017 Adobe Systems Incorporated - from the file “MMXCore.plugin”
       Mosaic Tiles 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Multiprocessor Support 19.0  Copyright © 1990-2017 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
       Neon Glow 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Note Paper 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       NTSC Colors 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
       Ocean Ripple 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       OpenEXR 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Paint Daubs 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Palette Knife 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Patchwork 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Paths to Illustrator 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       PCX 19.0  ©1989-2017 Adobe Systems Incorporated - from the file “PCX.plugin”
       Photocopy 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Photoshop 3D Engine 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
       Photoshop Touch Copyright ©2013-2017 Adobe Systems Incorporated - from the file “PSDX.plugin”
       Picture Package Filter 19.0  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
       Pinch 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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       Plaster 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Plastic Wrap 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       PLY 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Pointillize 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Polar Coordinates 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Portable Bit Map 19.0  ©1989-2017 Adobe Systems Incorporated - from the file “PBM.plugin”
       Poster Edges 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       PRC 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Radial Blur 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Radiance 19.0  ©2003-2017 Adobe Systems Incorporated - from the file “Radiance.plugin”
       Range 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Render Color Lookup Grid 19.0  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
       Reticulation 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Ripple 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Rough Pastels 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Save for Web 19.0.1, Copyright © 1999-2017 Adobe Systems Incorporated - from the file “Save for Web.plugin”
       ScriptingSupport 19.0, Copyright © 2017 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
       Shake Reduction 19.0.1, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”
       Shear 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Skewness 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Smart Blur 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Smudge Stick 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Solarize 19.0  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “Solarize.plugin”
       Spaces 19.0, Copyright © 2017 Adobe Systems Incorporated - from the file “Spaces.plugin”
       Spatter 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Spherize 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Sponge 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Sprayed Strokes 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Stained Glass 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Stamp 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Standard Deviation 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       STL 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Sumi-e 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Summation 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Targa 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Texturizer 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Tiles 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Torn Edges 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Twirl 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       U3D 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Underpainting 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Vanishing Point 19.0.1, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
       Variance 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”
       Virtual Reality Modeling Language | VRML 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Water Paper 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Watercolor 19.0.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Wave 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wavefront|OBJ 19.0  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”
       Wind 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wireless Bitmap 19.0  ©1989-2017 Adobe Systems Incorporated - from the file “WBMP.plugin”
       ZigZag 19.0.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

    Optional and third party plug-ins: NONE


    Duplicate and Disabled plug-ins: NONE


    Plug-ins that failed to load: NONE

    Extensions:

       com.adobe.Butler.backend  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
       com.adobe.inapp.purchase  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”
       New Document  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”
       Libraries  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
       Start  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
       Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
       Export As  3.0.13 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
       Export As  3.0.13 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

    Installed TWAIN devices: NONE

    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 21, 2018
    Hi Beth,

    Sorry you're seeing slowdowns. If you don't see any updates available in your Creative Cloud desktop app you probably are up to date. To be sure:

    Go to Help > System Info and verify that the first line says "20171103.r.190." While that window is up would you copy and paste the contents so I can see the specs on your system? 

    Upgrading to High Sierra would not likely help with your slowdowns.

    Thanks,
    Hannah
    F
    FeedbackCommunityMember
    Inspiring
    January 21, 2018
    Hi Hannah, 

    I am on a iMac 5K Retina 27 Inch 2017 computer and I am getting all sorts of slow downs primarily using any tools using a brush, zooming in and out, and hiding and showing layers. I cleared out my preferences too. 

    I don't see a 19.0.1 update for Mac, there is only 19.0 - which isn't working. 

    Any other solutions? I am still on Sierra, should I upgrade to High Sierra?

    Thanks!
    Beth
    bellevue scott
    bellevue scott
    Inspiring
    January 17, 2018
    Yeah, all fixed on this end. 
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 17, 2018
    Hi Dominika,

    Sorry for the frustration, but there was a fix for this issue. If you're still having this problem it's likely coming from somewhere else. Would you mind starting a new thread? Please include your OS and version of Photoshop. If you want to be extra helpful please paste the contents of Help > System Info into the thread too.

    Regards,
    Hannah
    D
    dominikas30097620
    Participant
    January 16, 2018
    This post is 2 months old and still no fix?Ive tried the smooth, I've tried the cache, I've tried the reboot, updates etc etc.. it's not working. Has anyone found a fix? I'm on the latest update.
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    December 4, 2017
    Hi Tanja,

    What OS are you on? What version of Photoshop are you running (Help > System Info). This should have been resolved with a fix in 19.0.1, so if you are still seeing this behavior please tell us what steps you are taking when it happens.

    Thanks,
    Hannah
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    December 4, 2017
    Hi Arnold,

    That's strange but I'm glad to hear it's working for you now. 

    Regards,
    Hannah
    F
    FeedbackCommunityMember
    Inspiring
    December 4, 2017
    I solved my problem.  I found out for some reason my spacing was set to 1000% on my healing brush, and when I returned it to 1 % everything returned to normal operation.
    Show more replies
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