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Participant
June 25, 2025

P: June Photoshop on iPad v6.3 crashes at launch after update

  • June 25, 2025
  • 109 replies
  • 13512 views

Hi, i have the exact same problem, just wondering if you got around  to find a fix

109 replies

Participant
June 27, 2025

Photoshop crashing on iPad, on iPhone is working but on iPad it crashes immediately after opening. What can I do on my side because it's pretty annoying not being able to work. HELPPPPP

Participant
June 27, 2025

All day long photoshop has been crashing on iPad please help!

thomasw33682944
Participant
June 27, 2025

I am also having the exact same symptoms/issue on iPadOS 17.7.8. Adobe support directed me to Apple support, after two hours of troubleshooting with Apple they directed me back to Adobe. I asked Adobe to open a case about it. 

Participating Frequently
June 26, 2025

I'm having the very same problem. Everything was working perfectly yesterday, today I attempt to open Photoshop on my iPad and it instantly crashes.  Please tell me a fix is coming I have deadlines to meet as I imagine everyone here does. 

Cendi
Participant
June 26, 2025

On my iPad, with an iOS of 17.7.8, photoshop opens for a second then closes itself immediately. I have tried restarting the app, reinstalling the app, checking for updates, checking app storage, hard restarting the iPad, resetting iPad settings, etc. the account works on a different iPad so I’m fairly sure it’s not my account that’s the problem. So I need help fixing it

Participant
June 26, 2025

Hi, I am having the same issue today.... may I please know how did you fix it in the end?
Thank you very much.

Emily

Participant
June 26, 2025

Mine started crashing today as well--every time I open, it crashes. Have reinstalled multiple times, done everything I could find online...still no luck. Did anyone find a solution for this? So frustrating! 

Participant
June 27, 2025

mines started doing it today too! Ugh!!!

Participant
June 27, 2025

Since yesterday im having the same issue too

Participant
June 26, 2025

I am experiencing the same problem with my iPadOS 18.5 version, since the latest update to 6.3, and none of the support suggestions have fixed it. I contacted support, but no resolution so far.

Anshul_Saini
Community Manager
Community Manager
June 26, 2025

@jessicai48494331 @Karl5D3A – Thank you both for sharing your IPS log files. I really appreciate you taking the time to do that!

 

@warm_visionary5EAD – just circling back to your message. I noticed you mentioned the .ips file was attached, but I couldn’t find a link or upload in your post. When you have a moment, could you please upload the latest Adobe Photoshop crash log via Google Drive, WeTransfer, or any other file-sharing service and drop the link here?

 

Once we have that, we’ll pass it along to the team that is already looking into the bug.

 

Thanks again for working with us on this!


Best,

Anshul Saini

Participating Frequently
June 26, 2025

Please see link to .ips file as requested:

https://www.dropbox.com/scl/fi/gf6kpf0wm0ttn294dpd3s/Adobe-Photoshop-2025-06-26-121121.ips?rlkey=6keunpx7m86elwa74dj6rd6qo&st=kvv86x09&dl=0

Let me know if you are able to see what you need.

Kind regards

Scott Phillips
scotts_camera



“Photography is an art of observation, it has little to do with the things you see and everything to do with the way you see them.” -Elliott Erwitt

 Sent via Spark

Participating Frequently
July 4, 2025

PHOTOSHOP. for iPad : CRASH UPON LAUNCH

It's  been a week and so many Adobe paying clients have been unable to complete their work because apparently it lAdobe doesn't feel this particular group of users are as important as say the Enterprise groups. I can almost guarantee that anything preventing the Enterprise group from using their version of Adobe Photoshop would be addressed by Adobe within a maximum of 48 hours. But as for the iPad user group I'm in, we're virtually being ignored and I'll go one step further and say it's my belief now after attempting to get any live support or response to this ongoing problem that Adobe is simply hoping we'll give up and go away. I will not.

 

Interestingly I ran the ISP crash report through AI and asked it to provide details on what was causing this issue, and what it came up with was pretty much what I expected. I mean what else could cause the app to no longer show as activated, and to indicate on my account that I have no mobile access apps, but 23 Web access apps when we know web access isn't available on iPad.
Below is what AI said:

"Looking at this crash report, I can identify the key issue causing Adobe Photoshop to fail on your iOS device. The primary problem is indicated by the exception type: EXC_BAD_INSTRUCTION with signal SIGILL (Illegal instruction). This means the app is trying to execute an instruction that your device's processor doesn't support or understand. Here are the specific details pointing to the root cause: Hardware/Software Mismatch: Your device: iPad Pro 12.9 2nd Generation iOS version: 17.7.8 App version: Adobe Photoshop 6.3 (build 20250619.632) The Core Issue: The crash occurs because this version of Adobe Photoshop contains code compiled with newer ARM64 instructions that aren't supported by your iPad's A10 processor. The illegal instruction error happens when the app tries to execute these unsupported processor instructions. Why This Happens: Adobe likely compiled this version using newer development tools that generate code optimized for newer ARM processors Your iPad has an older A10 chip that doesn't support some of the newer ARM64 instruction sets. The app wasn't properly tested or configured for backward compatibility with older iPad models.

 

This is something easily remedied by Adobe and most certainly wouldn't take a week or more to fix, alternatively why not just roll back the mobile app? Instead what you've put in place of the mobile app is one only compatible with web access, which makes zero sense for what is supposed to be for an IOS mobile app. I can't speak for everyone else but I'm rapidly reaching my limit of patience with Adobe. I have my records of payments for my subscription along with the evidence of continued lack of response from Adobe to my attempts to speak with anyone in technical/engineering support or customer service. Seeing as I've done everything I possibly could in order to obtain even the minimum of customer support, service or response and receiving none of the promised contact of support I'm left with no other option or choice but to explore my options in order to obtain the appropriate corrective justice. Fix the problem Adobe. 

Cendi
jessicai48494331
Participant
June 26, 2025

Link for my log 

https://we.tl/t-TP1RlzTP95