I'm having the same problem. After reporting it to Adobe two days ago. I was supposed to have a telephone call with someone in customer support this morning at 8:30 but no one called. I contacted Adobe and was told there's some unknown issue now with making those calls. that's bizarre. I've had Adobe Photoshop since version 3.1 when it came on a hard disk and I've been using it since and never have I had this problem. Never never once have I not been able to get in to my Photoshop program what has happened to Adobe customer support why isn't this being fixed? We all know that it is basically a flip of a switch on their end. I'm paying over $60 a month for the privilege of using this software and now for 3 days I'm getting nothing and my work is going to be late. Who's going to pay for that? I want a fix!

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Cendi

tusharb64976527

Participant

has the issue with Photoshop not opening on your iPad been resolved, or is it still not working?

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Harmonious5C66

Participant

I'm having this issue right now.

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jessica__9819

Participant

I'm having the exact same issue. I even installed photoshop onto another IPad and it wouldn't open. Seems like it's a them problem.

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maria5ED1

Participating Frequently

Please help! Is there a way to revert to an older version in the meantime? This is really going to put me behind...

iPadOS version 18.5

ipad 7th generation

crash log

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Revised_Dan

Participating Frequently

Until today (28th of June 2024) my iPad 7 running on OS 18.5 has ran Photoshop totally fine with minimal crashes and bugs. However today it is not working at all and will not open. I have uninstalled it, reinstalled, restarted the iPad, hard reset the iPad, factory reset it. Signed in and out of creative cloud but nothing has fixed this issue. Creative Cloud and Express work fine but this issue persists. I need Photoshop for work.

Video attached of the problem

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PXL_20250628_141913198~3.zip

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maria5ED1

Participating Frequently

I'm having the same problem! Ugh! It was fine until about 2 days ago. So annoying!

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samuel_3967

Participant

On my iPad, with an iOS of 17.7.8, photoshop opens for a second then closes itself immediately. I have tried restarting the app, reinstalling the app, checking for updates, checking app storage, hard restarting the iPad, resetting iPad settings, etc. the account works on a different iPad so I’m fairly sure it’s not my account that’s the problem. So I need help fixing it

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RPReplay_Final1750966352.zip

mglush

Community Expert

HI,

Here is a thread that might be helpful: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-june-photoshop-on-ipad-v6-3-crashes-at-launch-after-update/idi-p/15389261

Michelle

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Leonigl

Participant

Da due giorni non funziona app photoshop per ipad.

Ho provato di tutto tramite i tecnici di Adobe ma nulla di fatto.

Qualcuno ha lo stesso problema ?

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mglush

Community Expert

Is it crashing or does it not launch when you try to open it?

Here are two threads that might help: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-june-photoshop-on-ipad-v6-3-crashes-at-launch-after-update/idi-p/15389261

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-will-not-open-on-ipad/td-p/13552245

Let us know if either of these is helpful?

Michelle

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Leonigl

Participant

Sono Disperato , da ieri l'app per i miei apparati non funziona e sono fermo con il lavoro.

l' assistenza non capisce una mazza.

Qualcuno puo' aiutarmi?

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MassC

Legend

Hi @Leonigl,

I apologize for the trouble you're experiencing. Can you provide any error messages you’re encountering? What version are you currently using? ^CM

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Leonigl

Participant

Due giorni fa la app di photoshop a smesso di funzionare dovendomi spostare spesso io lo uso solo su ipad.

Ho fatto tutti i passaggi suggeriti dal team di esperti ma non ho

risolto. Sono preoccupato perche' sono fermo con i miei lavori ,

Speriamo si risolva.

Grazie

un caro saluto

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CreativeArtistAbi

Participant

A few days ago, I tried to open Photoshop on my iPad, and it showed the loading screen, then crashed, and it's been doing that the past few days. Then I went on the App Store, and saw that version 6.3 had come out the same day that this problem started.
It's basically just crashing on opening since the new update.
I don't know why it's having this problem, I've tried restarting the iPad, deleting and reinstalling the app, but it's still not working.

My iPadOS version is 17.7.8.

This loading screen appears, like usual, but then it crashes.